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- Tasks: Drive customer success and satisfaction in the UK healthcare sector.
- Company: Join a leading international business automation company transforming healthcare.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation in a rapidly growing market.
- Why this job: Make a real impact on patient care and operational efficiency in healthcare.
- Qualifications: Experience in customer success and a passion for healthcare technology.
The predicted salary is between 50000 - 70000 £ per year.
Digital Workforce Services (DWF) is an international leader in business automation and technology solutions, with over 200 large organisations relying on the company’s services to drive transformation through automation. DWF’s Outsmart platform and services, including Enterprise AI Agent solutions, empower large organisations to transform knowledge work and drive tangible operational change.
Founded in 2015, Digital Workforce now employs over 200 business automation specialists across the UK & Ireland, the US, and Northern and Central Europe. The company is also listed on the Nasdaq First Growth Market Finland. Healthcare is the company’s largest vertical, contributing over 50% of DWF’s 28.7m EUR annual revenue. The company has a proven record of automating critical tasks and end-to-end care pathways within healthcare organisations, which continues to transform patient care, enhance productivity, and improve financial sustainability.
DWF’s position within the UK healthcare market has strengthened significantly within the last year, following the acquisition of e18 Consulting Ltd in October 2025. The combined UK healthcare business now serves over 60 NHS customers, and positions DWF as the leading provider of automation solutions to the NHS. UK healthcare has been identified as the company’s primary growth driver.
This role is fundamental to the success of DWF’s growth plan, with responsibility for driving customer retention, satisfaction, and
(Senior) Customer Success Manager (UK Healthcare) in London employer: Digital Workforce
Contact Detail:
Digital Workforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Senior) Customer Success Manager (UK Healthcare) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at DWF on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching DWF’s impact in the healthcare sector. Knowing how they’ve transformed patient care will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with DWF’s mission in healthcare. Tailor your examples to highlight your experience in customer success and automation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DWF team!
We think you need these skills to ace (Senior) Customer Success Manager (UK Healthcare) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the (Senior) Customer Success Manager role. Highlight your experience in healthcare and customer success, showing us how you can drive retention and satisfaction.
Showcase Relevant Experience: We want to see your achievements! Include specific examples of how you've improved customer relationships or driven operational change in previous roles, especially in healthcare settings.
Be Authentic: Let your personality shine through! We appreciate genuine passion for customer success and healthcare. Share your motivations and what excites you about this role at DWF.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Digital Workforce
✨Know Your Stuff
Make sure you understand DWF's Outsmart platform and how it impacts the healthcare sector. Brush up on recent trends in automation within healthcare, especially how it relates to patient care and operational efficiency. This will show your genuine interest and help you connect your experience with their needs.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've driven customer success or retention, particularly in a healthcare context. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your understanding of the role and the company’s goals. For instance, ask about the challenges they face in the UK healthcare market or how they measure customer satisfaction. This shows you're not just interested in the job, but also in contributing to their success.
✨Be Personable and Engaging
Customer Success Managers need to build strong relationships, so let your personality shine through. Be friendly, approachable, and enthusiastic during the interview. Remember, they’re looking for someone who can connect with clients and foster long-term partnerships.