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- Tasks: Lead site operations, ensuring top-notch service delivery and compliance with ISO standards.
- Company: A large digital services business with a focus on operational excellence.
- Benefits: Competitive salary up to £65,000 and long-term stability in a key role.
- Why this job: Make a real impact by owning site performance and driving continuous improvement.
- Qualifications: Experience in operations management and strong knowledge of ISO frameworks required.
- Other info: Join a structured environment with opportunities for professional growth.
The predicted salary is between 46800 - 78000 £ per year.
A large, operationally complex digital services business is hiring a Site Operations Manager to take full ownership of service delivery, compliance and operational performance at one of its core UK sites. This is a hands-on, onsite role suited to someone with strong operational leadership experience and a deep understanding of ISO-driven environments. You will be responsible for ensuring the site operates to the highest standards across quality, information security, health and safety, and business continuity.
Role: Site Operations Manager
Salary: Up to £65,000 per annum
Location: Wolverhampton. Full time onsite
What you will be doing:
- Owning end to end service delivery for the site, covering operations, facilities, people and compliance
- Ensuring strict adherence to ISO standards including ISO 9001, ISO 27001, ISO 45001 and related frameworks
- Leading internal and external audits, managing non-conformances and driving corrective actions
- Maintaining compliance across quality management, information security, health and safety and business continuity
- Managing and developing operational teams, setting clear objectives and performance expectations
- Overseeing site level reporting including KPIs, SLAs, budgets and forecasts
- Ensuring operational processes align with documented procedures and accreditation requirements
- Acting as the key point of contact between senior leadership, compliance teams and site operations
- Driving continuous improvement across processes, efficiency and service quality
What you will need:
- Proven experience in a site based operations or service delivery management role
- Strong working knowledge of ISO frameworks, particularly ISO 9001 and ISO 27001
- Experience leading audits and managing compliance in regulated environments
- Confident managing operational teams and performance at scale
- Strong understanding of health and safety, information security and quality management systems
- Data driven mindset with experience reporting against operational KPIs
- Calm, structured approach with the ability to manage complex operational demands
What’s on offer:
- Salary up to £65,000
- Fully onsite role in Wolverhampton
- High responsibility position with clear ownership of site performance
- Opportunity to operate in a highly structured, compliance-led environment
- A role with long term stability and operational influence
If you are an experienced operations leader who understands the importance of ISO compliance and enjoys owning site performance end to end, this role offers a clear and impactful next step.
Operations Manager in Wolverhampton employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their ISO standards and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but someone who truly gets their business.
✨Tip Number 3
Practice your pitch! Be clear about your operational leadership experience and how it relates to the role. Highlight specific achievements that demonstrate your ability to manage compliance and drive performance – this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience with ISO standards and operational leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing operations and compliance.
Showcase Your Data Skills: Since we’re all about data-driven decisions, make sure to mention your experience with KPIs and reporting. We love candidates who can demonstrate their analytical mindset and how it has positively impacted their previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Digital Waffle
✨Know Your ISO Standards
Make sure you brush up on your knowledge of ISO 9001, ISO 27001, and ISO 45001. Be ready to discuss how you've applied these standards in your previous roles, as this will show your understanding of compliance and operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing operational teams. Think about specific situations where you set clear objectives and drove performance improvements. This will demonstrate your capability to lead effectively in a complex environment.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to site operations. Be prepared to discuss how you've used data to inform decisions and improve service delivery. This will show that you have a structured approach to operations management.
✨Prepare for Compliance Questions
Expect questions around audits and managing non-conformances. Have a few scenarios ready where you successfully navigated compliance challenges. This will illustrate your hands-on experience and ability to maintain high standards in a regulated environment.
