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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot various IT issues.
- Company: Join a leading Managed Service Provider focused on growth and excellent client service.
- Benefits: Enjoy competitive salary, 22 days holiday, and fun team events.
- Why this job: Be part of a supportive culture that prioritises your professional development.
- Qualifications: Experience in an MSP environment and strong knowledge of Windows systems required.
- Other info: Career growth opportunities and a vibrant workplace with onsite facilities.
The predicted salary is between 28000 - 36000 £ per year.
A leading Managed Service Provider is seeking an experienced 2nd/3rd line Support Engineer to join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace.
Perks and Benefits:
- Competitive salary
- 22 days holiday (increasing with tenure)
- Matched company pension scheme
- Bereavement leave
- Sick pay
- Free on-site parking
- Monthly team lunch clubs and social events
- Onsite facilities, including a pool table and football table
- Company laptop
This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals.
Key Responsibilities:
- Provide technical support via phone, email, or in person.
- Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls).
- Log and manage incidents using the service desk ticketing system.
- Set up and configure computer systems.
- Document customer interactions, solutions, and processes to build a comprehensive knowledge base.
- Collaborate with team members to escalate and resolve complex issues.
- Contribute to team development by sharing knowledge and assisting with training.
- Create and maintain technical documentation and reports.
Requirements:
- Previous experience of working in an MSP environment.
- Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus).
- Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V).
- Familiarity with remote desktop tools and help desk software.
Desirable:
- Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable.
Apply online or email.
Third Line Support Engineer employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and experience in a similar environment.
✨Tip Number 4
Research the company’s values and recent projects. Showing that you understand their mission and how you can contribute to their goals will set you apart from other candidates and demonstrate your genuine interest in the position.
We think you need these skills to ace Third Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd/3rd line support, particularly within an MSP environment. Emphasise your technical skills with Windows operating systems, networking essentials, and any experience with the specific tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide excellent service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, clearly outline your proficiency in key areas such as Windows Server, Microsoft 365, and virtualisation platforms. If you have experience with additional tools like Sophos or Ubiquiti, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Digital Waffle
✨Showcase Your MSP Experience
Make sure to highlight your previous experience in a Managed Service Provider environment. Be prepared to discuss specific scenarios where you successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Technical Proficiency
Brush up on your knowledge of Windows operating systems, networking essentials, and the specific technologies mentioned in the job description, such as Windows Server and Microsoft 365. Be ready to answer technical questions or even solve problems on the spot to showcase your skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills. Think of examples from your past experiences where you had to diagnose and resolve complex issues, and explain your thought process clearly during the interview.
✨Emphasise Team Collaboration
Since the role involves collaborating with team members, be prepared to discuss how you have worked effectively in teams before. Share examples of how you contributed to team development and knowledge sharing, as this aligns with the company's focus on a supportive workplace.
