At a Glance
- Tasks: Be the go-to IT support hero, tackling tech issues and ensuring smooth operations.
- Company: Join a dynamic organisation with a focus on innovation and growth.
- Benefits: Competitive day rate transitioning to a solid salary, plus opportunities for career advancement.
- Other info: Great chance for long-term growth in a supportive team environment.
- Why this job: Step into a hands-on role that makes a real difference in IT operations.
- Qualifications: Experience in IT support, especially with Microsoft 365 and troubleshooting skills.
The predicted salary is between 40000 - 42000 £ per year.
We are looking for an experienced IT Administrator to join their Group IT function on a contract-to-permanent basis. This organisation offers a great opportunity to step into a hands-on, business-critical IT role with long-term potential.
The Role
You’ll act as the primary on-site IT support, taking ownership of day-to-day IT operations while delivering 1st and 2nd line support across both office and production environments. Working closely with the wider IT team, you’ll play a key role in ensuring system stability, supporting users, and driving improvements.
Key Responsibilities
- Act as the main on-site IT contact and escalation point
- Provide 1st and 2nd line support across office and operational environments
- Troubleshoot and resolve issues end-to-end, escalating where necessary
- Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID)
- Support M365 upgrades, migrations, and modernisation initiatives
- Manage users, permissions, mailboxes, and security policies
- Set up and maintain desktops, laptops, mobile devices, and peripherals
- Support local infrastructure (networking, Wi-Fi, printers, firewalls)
- Monitor system performance, patching, backups, and security
- Provide hands-on support during changes (including floor-walking)
- Maintain IT asset, licence, and configuration records
- Support IT projects and continuous improvement initiatives
- Work with site stakeholders to understand IT needs and risks
- Ensure systems support security, compliance, and business continuity
Skills & Experience
- Proven experience in an IT Administrator or senior support role
- Strong Microsoft 365 experience
- Experience with M365 migrations or upgrade projects
- Solid Windows desktop and server knowledge
- Good understanding of networking (LAN/WAN, Wi-Fi, firewalls, switching)
- Experience supporting users in operational or manufacturing environments
- Strong troubleshooting and problem-solving skills
- Confident communicator with non-technical users
- Able to work independently on-site and collaborate remotely
- Security-conscious with a good understanding of IT best practices
IT Administrator in Telford employer: Digital Waffle
Join a dynamic organisation in Harlow, where as an IT Administrator, you'll be at the forefront of critical IT operations, ensuring system stability and user support in a collaborative environment. With a focus on employee growth, this company offers a pathway from contract to permanent employment, competitive salaries, and opportunities for professional development, all while fostering a culture of innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Administrator in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios and troubleshooting questions. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Administrator in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Administrator role. Highlight your experience with Microsoft 365, troubleshooting skills, and any relevant projects you've worked on. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re keen to see your troubleshooting prowess and how you’ve made a difference in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365 knowledge, especially around Exchange, Teams, and SharePoint. Be ready to discuss any past experiences with M365 migrations or upgrades, as this will show you're not just familiar with the tools but can also handle real-world challenges.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot problems in both office and operational environments. This will demonstrate your hands-on experience and problem-solving abilities.
✨Communicate Clearly with Non-Techies
Since you'll be supporting users who may not be tech-savvy, practice explaining complex IT concepts in simple terms. During the interview, try to convey your ability to communicate effectively with non-technical users, as this is crucial for the role.
✨Understand the Business Context
Research the company and its IT needs before the interview. Knowing their business model and how IT supports their operations will help you tailor your answers and show that you're genuinely interested in contributing to their success.
