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For Companies At a Glance
- Tasks: Act as the main technical contact for customers, ensuring their needs are met.
- Company: Join a growing team focused on innovative tech solutions and customer success.
- Benefits: Enjoy a hybrid role with clear progression opportunities and a supportive team.
- Why this job: Build relationships while helping customers maximise their technology experience.
- Qualifications: Previous experience in technical account management and strong communication skills required.
- Other info: Ideal for technically-minded professionals who thrive in collaborative environments.
The predicted salary is between 36000 - 60000 £ per year.
We\’re looking for an experienced and customer-focused Technical Account Manager to join our growing team. In this role, you\’ll be the bridge between our customers and technical teams – ensuring we understand their requirements and deliver solutions that exceed expectations.
- Working with Azure
- Troubleshooting issues
- Lead projects
- Translating technical to non-technical stakeholders
What You\’ll Do
- Build strong relationships with new and existing customers, acting as their main technical point of contact
- Understand customers\’ technical requirements and translate them into actionable solutions
- Work closely with internal teams to ensure successful delivery and ongoing support
- Proactively identify opportunities to add value and strengthen long-term partnerships
What We\’re Looking For
- Previous experience in a technical account management, technical customer success, or similar role
- Strong technical understanding (SaaS/software or infrastructure experience desirable)
- Excellent communication skills, with the ability to explain complex technical concepts in simple terms
- A proactive, consultative approach to customer engagement
What\’s on Offer
- Hybrid role
- Opportunity to work with innovative solutions and a supportive, collaborative team
- Clear progression opportunities as the company grows
If you\’re a technically-minded professional who loves building relationships and helping customers get the most from their technology, we\’d love to hear from you!
Apply now or contact us for more details.
If you have a portfolio website, please share the link here:
Message
Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we\’ll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.
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Technical Account Manager employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Azure and its services, as this role requires a strong technical understanding of cloud solutions. Consider taking online courses or certifications to boost your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 2
Practice explaining complex technical concepts in simple terms. You might want to role-play with a friend or family member who isn't tech-savvy, as this will help you refine your communication skills for non-technical stakeholders.
✨Tip Number 3
Network with professionals in the technical account management field. Attend industry events or join relevant online communities to connect with others and learn about best practices, which can give you an edge in interviews.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with customers in previous roles. Be ready to discuss specific situations where you identified opportunities to add value, as this will showcase your proactive approach to customer engagement.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management or customer success. Emphasise your ability to bridge the gap between technical and non-technical stakeholders, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the Technical Account Manager position. Mention specific experiences where you've successfully managed customer relationships and delivered technical solutions.
Showcase Technical Skills: Clearly outline your technical skills, especially any experience with SaaS or infrastructure. Use examples to demonstrate how you've applied these skills in previous roles to solve customer issues.
Highlight Communication Abilities: Since excellent communication is key for this role, provide examples of how you've effectively communicated complex technical concepts to non-technical stakeholders in the past. This will show your ability to engage with customers effectively.
How to prepare for a job interview at Digital Waffle
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Technical Account Manager. Familiarise yourself with how this role acts as a bridge between customers and technical teams, and be ready to discuss how your experience aligns with these expectations.
✨Showcase Your Technical Skills
Be prepared to demonstrate your technical understanding, especially in SaaS or infrastructure. You might be asked to explain complex concepts, so practice translating technical jargon into simple terms that non-technical stakeholders can grasp.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to troubleshoot issues or lead projects. Think of examples from your past experiences where you successfully managed customer relationships and delivered solutions that exceeded expectations.
✨Highlight Your Proactive Approach
Emphasise your proactive, consultative approach to customer engagement. Be ready to discuss how you've identified opportunities to add value in previous roles and how you plan to strengthen long-term partnerships in this position.
