At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers.
- Company: Established professional services organisation with a focus on IT solutions.
- Benefits: Competitive salary, onsite work, and opportunities to learn modern cloud technologies.
- Other info: Great career growth potential in a supportive team atmosphere.
- Why this job: Join a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Experience with Microsoft support and a passion for customer service.
The predicted salary is between 32000 - 40000 € per year.
I’m currently working with a well-established professional services organisation that’s looking to add an experienced Service Desk Analyst to their growing IT team. This is a great opportunity for someone with strong Microsoft support experience who enjoys working in a fast-paced, customer-focused environment with exposure to modern cloud technologies.
Tech Stack Includes:
- Microsoft 365
- Intune
- Windows 10/11
- Azure / Entra ID
- Azure Virtual Desktop (AVD)
- Exchange Online
- Teams / SharePoint / OneDrive
- ITSM platforms (ServiceNow, Halo, FreshService etc.)
The Role:
- Providing 1st line support
Technical Support Specialist in Surrey employer: Digital Waffle
Join a dynamic and supportive team in Guildford, where your expertise as a Technical Support Specialist will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and exposure to cutting-edge technologies. With competitive salaries and a commitment to work-life balance, we offer a rewarding environment for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Surrey
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to technical support. We should be ready to discuss our experience with Microsoft 365, Azure, and other tools mentioned in the job description. Confidence is key!
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows our enthusiasm and helps us determine if the company is the right fit for us. Think about asking about team dynamics or future projects.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a nice touch that keeps us on their radar and reinforces our interest in the role. Plus, it’s a great opportunity to reiterate why we’d be a good fit!
We think you need these skills to ace Technical Support Specialist in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft support and any relevant cloud technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Focus:Since this role is all about customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We want to see that you thrive in fast-paced environments and can handle challenges with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, like Microsoft 365 and Azure. Be ready to discuss your experience with these tools and how you've used them to solve problems in previous roles.
✨Customer-Focused Mindset
Since this role is customer-focused, prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Demonstrate Problem-Solving Skills
Think of a few scenarios where you had to troubleshoot technical issues. Be prepared to walk through your thought process and the steps you took to resolve the problem, showcasing your analytical skills.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT environment or team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
