At a Glance
- Tasks: Provide first-line IT support across diverse client environments and technologies.
- Company: Fast-growing Managed Service Provider in Glasgow with a dynamic team culture.
- Benefits: Competitive salary, performance bonuses, flexible working, and paid training opportunities.
- Other info: Exciting projects and clear paths for career progression await you!
- Why this job: Gain hands-on experience with cutting-edge tech and advance your career in IT.
- Qualifications: Minimum 2 years in an MSP, strong Microsoft 365 support skills, and proactive attitude.
The predicted salary is between 26000 - 26000 € per year.
We are seeking an experienced 1st Line IT Support Engineer with prior experience in a Managed Service Provider (MSP) environment to join a fast-paced and growing IT support team. This is a varied role covering multiple clients and technologies, offering exposure well beyond traditional helpdesk support. You’ll be working across cloud, on-premise, networking, telecoms, and security technologies, supporting a diverse range of business environments.
This position is ideal for someone who enjoys working in a busy MSP setting, thrives on variety, and wants to develop into a more well-rounded technical engineer.
Key Responsibilities- Provide first-line technical support across multiple client environments
- Log, manage, and resolve support tickets efficiently within SLA targets
- Support Microsoft 365 environments including user administration, security settings, and troubleshooting
- Assist with both cloud-based and on-premise infrastructure support
- Diagnose and resolve issues relating to desktops, servers, networks, and connectivity
- Support a wide range of IT and communication technologies
- Attend client sites for hands-on support, installations, and technical projects
- Assist with system migrations, onboarding, and implementation projects
- Minimum 2 years’ experience in a Managed Service Provider (essential)
- Strong experience supporting Microsoft 365 environments
- Ability to manage multiple clients and prioritise workload effectively
- Experience troubleshooting Windows operating systems, devices, and basic networking
- Familiarity with both cloud and on-prem infrastructure
- Full UK driving licence and willingness to travel to client sites
- Strong communication and customer service skills
- Proactive attitude with a willingness to learn and develop
- Competitive starting salary with regular reviews
- Performance-related bonus scheme
- Additional incentive rewards and recognition opportunities
- Mobile device allowance
- Flexible working arrangements
- Paid training, certifications, and professional development support
- Exposure to a broad range of technologies and client environments
- Supportive team culture with opportunities to take ownership of work
This is not just a traditional helpdesk position. The role offers the opportunity to work across a wide range of technologies and get involved in technical projects such as cloud migrations, system upgrades, and security deployments. You’ll gain valuable experience across support and project delivery, with clear opportunities to progress into more senior technical or specialist roles over time.
First Line Support in Southampton employer: Digital Waffle
Join a dynamic and supportive team in Glasgow as a 1st Line IT Support Engineer, where you'll enjoy a competitive salary and a performance-related bonus scheme. Our culture promotes continuous learning and professional development, offering you the chance to work with diverse technologies and clients while progressing your career in a fast-paced Managed Service Provider environment.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support in Southampton
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It’s a great way to meet people in the industry and might just lead you to your next job opportunity.
✨Tip Number 2
Don’t underestimate the power of social media. Follow companies you’re interested in on LinkedIn and engage with their posts. This can help you get noticed and show your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a 1st Line IT Support Engineer. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace First Line Support in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a Managed Service Provider environment. We want to see how your skills align with the role, so don’t be shy about showcasing your Microsoft 365 support experience and any relevant technical projects you've been involved in.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your proactive attitude and customer service skills make you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved issues in previous roles. We’re looking for someone who thrives on variety and can manage multiple clients, so share specific instances where you’ve successfully tackled challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our supportive team culture!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and other technologies mentioned in the job description. Be ready to discuss your experience with troubleshooting, managing support tickets, and any hands-on projects you've been involved in. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your proactive attitude and communication skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support issues, such as connectivity problems or user administration in Microsoft 365. This will help you articulate your thought process and problem-solving abilities clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the types of projects you'll be working on, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
