At a Glance
- Tasks: Empower customers through engaging software training and support their success.
- Company: Join a people-first company that values customer experience and growth.
- Benefits: Generous leave, wellbeing days, enhanced pension, and flexible benefits.
- Other info: Enjoy a supportive culture with opportunities for personal and professional development.
- Why this job: Make a real impact by helping customers maximise their platform use.
- Qualifications: 2+ years in software training, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption.
Key Responsibilities:
- Take the lead in delivering training during customer implementations and new project rollouts.
- Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey.
- Drive customer engagement through active participation in feedback channels and the company’s ideas forum.
- Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits).
- Support customers with system configuration, setup, and data validation during new deployments.
- Manage personal workload effectively, contributing to team capacity planning and performance goals.
- Gather and share customer feedback to support ongoing product and service improvements.
- Represent the voice of the customer, helping shape the platform’s evolution.
- Build lasting, trust-based relationships that deliver measurable business impact.
What You’ll Bring:
- Minimum 2 years’ experience in software training or a similar customer delivery role.
- A genuine passion for helping people succeed through clear, engaging training.
- Strong organisational skills, with a keen eye for detail and accuracy.
- Confidence presenting and delivering sessions both online and in person.
- Excellent communication skills, with the ability to simplify complex topics.
- Curiosity and problem-solving ability, combined with a strong technical aptitude.
- Comfort working with technology and the ability to learn new systems quickly.
What’s on Offer:
- 25 days annual leave plus bank holidays, with extra days awarded for long service.
- Two annual wellbeing days and a personal budget to spend quality time with someone important to you.
- Enhanced pension contributions for long-term financial security.
- Two paid volunteering days each year for charity or sustainability initiatives.
- Salary sacrifice schemes, including electric vehicle and cycle-to-work options.
- 24/7 access to an Employee Assistance Programme for confidential advice and support.
- Comprehensive annual health check.
- Flexible benefits platform offering discounts, learning opportunities, and life assurance.
- A supportive, people-first culture focused on wellbeing and growth.
- Performance-related bonus recognising your contribution.
- Regular social and company-wide events, with each department managing its own budget.
- Opportunities to attend conferences, learning forums, and away days in the UK and abroad.
Software Trainer in Wolverhampton employer: Digital Waffle
Join a dynamic and supportive team as a Software Trainer in Milton Keynes, where your passion for empowering customers will be at the forefront of our mission. With a people-first culture that prioritises wellbeing and growth, you'll enjoy generous benefits including enhanced pension contributions, flexible working options, and opportunities for professional development. Our commitment to employee engagement is reflected in regular social events and a focus on meaningful contributions to both customer success and community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Software Trainer in Wolverhampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Software Trainer role. Have a clear, engaging summary of your experience and what you bring to the table ready to go.
✨Tip Number 3
Show off your skills! If you get the chance, demonstrate your training abilities in real-time. Whether it’s a mock session or a quick chat about how you’d approach a training topic, let your passion for helping others shine through.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who are eager to make an impact. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Software Trainer in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in software training and customer delivery. We want to see how your skills align with the role, so don’t hold back on showcasing your passion for helping people succeed!
Show Off Your Communication Skills:Since this role is all about clear communication, use your application to demonstrate your ability to simplify complex topics. We love seeing examples of how you've effectively communicated in past roles, so share those stories!
Highlight Your Organisational Skills:We’re looking for someone with strong organisational skills, so make sure to mention any relevant experiences where you’ve managed workloads or contributed to team goals. This will show us that you can handle the demands of the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Digital Waffle
✨Know Your Stuff
Make sure you’re well-versed in the software you’ll be training on. Familiarise yourself with its features, benefits, and common issues users face. This will not only boost your confidence but also help you answer any technical questions that might come up during the interview.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to demonstrate your communication skills. Share examples of how you've successfully engaged with customers or delivered impactful training sessions. Highlight your ability to adapt your style to different audiences.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific training scenarios or customer challenges. Think through some real-life examples from your past experience where you’ve had to problem-solve or tailor your approach to meet a customer's needs.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company’s training philosophy, how they gather customer feedback, or what success looks like in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
