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- Tasks: Support and enhance a high-volume case management system while resolving complex issues.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate and innovate in a supportive environment.
- Why this job: Make a real difference by improving systems that impact daily operations.
- Qualifications: Experience with SQL and case management systems is essential.
The predicted salary is between 35000 - 45000 £ per year.
Develop, evolve and support a high-volume, automated case management system used daily across operational services.
Work across live system support and delivery of planned system changes and improvements.
Investigate and resolve complex issues within live production environments.
Support workflow based case processing and rule-driven system behaviour.
Identify recurring issues and implement preventative system improvements.
Use SQL to understand system behaviour and implement controlled fixes.
Produce clear, maintainable documentation that supports the wider development lifecycle and operational processes.
Prepare accurate high-level and detailed estimates to support planning and delivery activities.
Manage and progress multiple development tasks concurrently while maintaining quality and momentum.
Build strong knowledge of the systems and applications you support, enabling effective troubleshooting and enhancement across internal and external platforms.
Collaborate within a cross-functional team to contribute to technical decisions and help shape solution design.
Adapt effectively to evolving business needs and changing processes, maintaining a proactive and solution-focused approach.
Experience and Skills:
- Experience working with practice, case management, or workflow driven business systems.
- Understanding of workflow driven case progression and rules based behaviour.
- Experience supporting systems that manage cases, documents, and related operational data.
- Strong understanding of Microsoft SQL Server.
- Ability to write clean, efficient, readable and well documented code.
- Proven experience creating and implementing effective testing approaches.
- Experience of using code repositories.
- Skilled in optimising complex SQL statements for performance.
- Familiar with profiling tools.
- Previous experience of helping to deliver work items accurately and on time.
Software Support Engineer employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub with projects that highlight your SQL prowess or case management systems, make sure to share it during interviews. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical interview questions related to SQL and case management systems. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Support Engineer role. Highlight your experience with case management systems and SQL, as these are key to what we do at StudySmarter. Show us how your skills match our needs!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in live production environments. We love seeing candidates who can think on their feet and come up with effective solutions, so don’t hold back!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts well. We appreciate maintainable documentation, so show us you can communicate effectively right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Digital Waffle
✨Know Your SQL Inside Out
Since the role requires a strong understanding of Microsoft SQL Server, make sure you brush up on your SQL skills. Be prepared to discuss how you've used SQL in past projects, and maybe even solve a few SQL problems during the interview.
✨Showcase Your Problem-Solving Skills
This position involves investigating and resolving complex issues. Think of specific examples where you've tackled tough problems in live production environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Demonstrate Your Documentation Skills
Clear documentation is key in this role. Bring examples of documentation you've created in the past, whether it's for code, processes, or system behaviour. This will show that you understand the importance of maintainable documentation in supporting development lifecycles.
✨Be Ready to Collaborate
Collaboration is crucial in a cross-functional team. Prepare to discuss how you've worked with others to shape technical decisions and solution designs. Highlight any experience you have in adapting to changing processes and how you maintain a proactive approach in team settings.