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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join a large enterprise in London with a fast-paced IT support team.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Opportunity for continuous learning and improvement in a collaborative setting.
- Why this job: Make a real impact by resolving tech issues and supporting users daily.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Microsoft products.
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced IT Support Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
IT Support Engineer (Contract) in Slough employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Contract) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Nail that interview prep! Research the company and its tech stack, and be ready to showcase your troubleshooting skills. Practise common interview questions and think of examples from your past experiences that highlight your expertise.
✨Tip Number 3
Show off your skills with a portfolio! Create a simple document or website that highlights your projects, certifications, and any relevant experience. This can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer (Contract) in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support and your knowledge of Windows 10/11. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with Microsoft 365 and Azure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've resolved technical issues and supported end users in the past. We love a good story!
Show Off Your Technical Skills: In your application, make sure to mention your hands-on experience with tools like Active Directory, Intune, and Azure. We’re looking for someone who can hit the ground running, so let us know how you’ve used these technologies in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Familiarise Yourself with Active Directory
Since managing user and group administration via Active Directory is key for this role, ensure you can explain how you've used it in previous positions. Prepare examples of how you've handled user onboarding and offboarding processes.
✨Demonstrate Your SLA Awareness
This position requires working in an SLA-driven environment, so be prepared to talk about how you've managed incidents within agreed timeframes. Share specific examples where you successfully resolved issues under pressure.
✨Show Your Continuous Improvement Mindset
Employers love candidates who are proactive about service improvement. Think of instances where you've contributed to enhancing IT support processes or tools, and be ready to share these insights during your interview.