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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a modern Microsoft environment.
- Company: Join a dynamic enterprise IT support team in London.
- Benefits: Competitive day rate, hands-on experience, and potential contract extension.
- Other info: Fast-paced environment with opportunities for continuous improvement and skill development.
- Why this job: Make a real impact by resolving technical issues and supporting users daily.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Microsoft technologies.
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced EUC Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
EUC Engineer (Contract) in Slough employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer (Contract) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with EUC or in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring up specific examples of how you've tackled Windows 10/11 issues or supported Microsoft 365 applications to really impress the hiring team.
✨Tip Number 3
Be proactive! If you see a job posting that fits your skills, don’t just apply through the usual channels. Head over to our website and submit your application directly. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you're the perfect fit for the EUC Engineer role. It keeps you fresh in their minds!
We think you need these skills to ace EUC Engineer (Contract) in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the EUC Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Technical Skills: We’re looking for someone who knows their stuff! Be sure to mention your hands-on experience with Active Directory, Azure AD, and Intune. The more specific you are, the better we can see how you’ll fit into our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Familiarise Yourself with Active Directory
Since managing user and group administration via Active Directory is key for this role, ensure you can explain how you've used it in previous positions. Prepare examples of how you've handled user access issues or managed groups effectively.
✨Demonstrate Your SLA Awareness
This position requires working in an SLA-driven environment, so be prepared to talk about how you've met or exceeded SLAs in your past roles. Share specific examples of incidents you've resolved within tight timeframes to highlight your efficiency.
✨Show Your Continuous Improvement Mindset
Employers love candidates who are proactive about service improvement. Think of instances where you've contributed to process enhancements or suggested new tools that improved IT operations. This will demonstrate your commitment to quality service.