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For Companies At a Glance
- Tasks: Provide 2nd line technical support and troubleshoot issues in a dynamic IT environment.
- Company: Join a large enterprise in London with a fast-paced IT support team.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Opportunity for continuous service improvement and career growth.
- Why this job: Make a real impact by resolving technical issues and supporting users daily.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies.
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced 2nd Line Support Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
2nd Line Support Engineer (Contract) in Slough employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer (Contract) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd line support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get your hands dirty with practical skills. Brush up on troubleshooting Windows 10/11 and Microsoft 365 applications. The more confident you are in your technical abilities, the better you'll shine in interviews!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've resolved escalated incidents or improved service quality. We want to hear your success stories that showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer (Contract) in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 2nd Line Support Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Technical Skills: We’re looking for someone who knows their stuff! Be sure to mention your hands-on experience with Active Directory, Azure, and Intune. The more detail you provide, the better we can see your expertise.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss specific troubleshooting scenarios you've handled in the past, especially with Outlook, Teams, and OneDrive. This will show that you’re not just familiar with the tools but can effectively support them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved escalated incidents in a timely manner. Think about situations where you had to manage user issues through Active Directory or Azure AD. Highlighting your ability to diagnose and fix problems quickly will impress interviewers.
✨Familiarise Yourself with SLAs
Since this role is SLA-driven, it’s crucial to understand what SLAs are and how they impact your work. Be ready to discuss how you’ve met or exceeded SLAs in previous roles, and how you prioritise tasks to ensure timely resolutions.
✨Demonstrate Continuous Improvement Mindset
Employers love candidates who are proactive about improving processes. Think of examples where you contributed to service improvement initiatives in your past roles. This shows that you’re not just about fixing issues but also about enhancing the overall support experience.