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For Companies At a Glance
- Tasks: Provide top-notch technical support to customers, both remotely and onsite.
- Company: Dynamic MSP with a focus on career growth and innovation.
- Benefits: Competitive salary, pension scheme, 22 days leave, and a company vehicle.
- Why this job: Make a real impact in IT support while developing your skills.
- Qualifications: Experience in customer-facing MSP roles and expertise in Microsoft 365.
- Other info: Join a supportive team with excellent training and career development opportunities.
The predicted salary is between 34000 - 42000 £ per year.
Senior MSP Technical Support Engineer / Manager
Location: Silchester, UK (Office & Customer Sites within 50 miles)
Job Type: Permanent | Full-time
Salary: £40,000 – £50,000 + up to 10% matched pension + company vehicle & fuel card
The Role
You’ll provide enterprise-level technical assistance and support to our customers-both remotely and onsite-ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.
Why Join Us?
- Competitive salary & pension scheme (up to 10% matched)
- 22 days annual leave + increases with service
- Career development plan & training opportunities
- Company vehicle & fuel card for site visits
What You’ll Do
- Deliver technical support via phone, email, and in person
- Handle onsite escalations & routine visits
- Manage end‑to‑end project delivery (implementation, project management, support)
- Troubleshoot hardware & software issues (desktops, servers, networking, etc.)
- Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper‑V, Exchange, and IT security/networking
- Create technical documentation & conduct site surveys
- Mentor team members and assist in pre‑sales activities
- Provide technical handovers to the service desk
What We’re Looking For
- Experience in a customer‑facing MSP technical support role
- Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
- Experience with VMware or Hyper‑V, enterprise firewalls, backup systems, and email security
- Solid networking knowledge (LAN, WAN, VLAN, VPN, MFA, wireless)
- Relevant IT certifications/qualifications
If you’re ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.
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Senior IT Field Engineer - MSP employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Engineer - MSP
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your technical expertise and past projects. When you get the chance to meet potential employers, this can really set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for IT roles and make sure you can articulate your experience with tools like Microsoft 365 and VMware confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Field Engineer - MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise in Microsoft 365, VMware, and networking to show us you’re the right fit for the Senior IT Field Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your previous experiences have prepared you for this role. Be sure to mention any customer-facing roles you've had, as we value that experience highly.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We want to see your troubleshooting skills in action, especially with hardware and software problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, VMware, and networking concepts. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your hands-on experience.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your ability to handle difficult situations with clients. Think about times when you turned a negative experience into a positive one.
✨Prepare for Technical Questions
Expect to face some technical questions or even practical tests during the interview. Review common troubleshooting steps for hardware and software issues, and be ready to explain your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current projects or how they measure success in the IT support team. This demonstrates your enthusiasm and forward-thinking attitude.
