Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support to customers, both remotely and onsite.
- Company: Join a dynamic MSP focused on delivering exceptional IT solutions.
- Benefits: Enjoy a competitive salary, pension scheme, company vehicle, and 22 days annual leave.
- Why this job: Make a real impact in IT support while developing your career in a supportive environment.
- Qualifications: Experience in customer-facing MSP roles and expertise in Microsoft 365 and networking required.
- Other info: Opportunity for career development and training in a fast-paced tech environment.
The predicted salary is between 40000 - 50000 £ per year.
Senior MSP Technical Support Engineer / Manager
Location: Silchester, UK (Office & Customer Sites within 50 miles)
Job Type: Permanent | Full-time
Salary: £40,000 – £50,000 + up to 10% matched pension + company vehicle & fuel card
The Role
You\’ll provide enterprise-level technical assistance and support to our customers-both remotely and onsite-ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.
Why Join Us?
- Competitive salary & pension scheme (up to 10% matched)
- 22 days annual leave + increases with service
- Company vehicle & fuel card for site visits
What You\’ll Do
- Deliver technical support via phone, email, and in person
- Manage end-to-end project delivery (implementation, project management, support)
- Troubleshoot hardware & software issues (desktops, servers, networking, etc.)
- Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networking
- Create technical documentation & conduct site surveys
- Mentor team members and assist in pre-sales activities
- Provide technical handovers to the service desk
What We\’re Looking For
- Experience in a customer-facing MSP technical support role
- Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
- Experience with VMware or Hyper-V, enterprise firewalls, backup systems, and email security
- Relevant IT certifications/qualifications
If you\’re ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.
If you have a portfolio website, please share the link here:
Message
Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we\’ll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.
Permanent
View job ➞
Up to £24000.00 per annum
Permanent
View job ➞
#J-18808-Ljbffr
Senior IT Field Engineer - MSP employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Engineer - MSP
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, VMware, and networking concepts. Being able to discuss these tools confidently during your interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles, especially within an MSP environment. Be ready to share examples of how you've successfully resolved technical issues for clients, as this will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your approach to project management and end-to-end delivery. Think of specific projects you've managed or contributed to, and be ready to explain your role and the outcomes achieved, as this aligns closely with what we're looking for.
✨Tip Number 4
Consider brushing up on your mentoring skills, as the role involves assisting team members. Be prepared to talk about any experiences you've had in training or guiding others, which can set you apart as a candidate who adds value to our team.
We think you need these skills to ace Senior IT Field Engineer - MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in MSP technical support roles. Emphasise your expertise with Microsoft 365, VMware, and networking knowledge, as these are key requirements for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver enterprise-level assistance. Mention specific examples of how you've successfully managed projects or resolved complex technical issues in previous roles.
Highlight Relevant Certifications: List any relevant IT certifications or qualifications prominently in your application. This will demonstrate your commitment to professional development and your expertise in the technologies mentioned in the job description.
Showcase Customer-Facing Experience: In your application, provide examples of your experience in customer-facing roles. Highlight how you’ve effectively communicated technical information to clients and resolved their issues, as this is crucial for the role.
How to prepare for a job interview at Digital Waffle
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft 365, VMware, and networking in detail. Highlight specific projects where you successfully implemented solutions or resolved complex issues, as this will demonstrate your hands-on knowledge.
✨Demonstrate Customer-Facing Skills
Since the role involves significant customer interaction, share examples of how you've effectively communicated technical information to non-technical clients. This will show that you can bridge the gap between technology and user needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Practice articulating your thought process when troubleshooting hardware or software issues, as well as how you would handle escalations on-site.
✨Emphasise Team Collaboration
Discuss your experience mentoring team members and collaborating on projects. Highlight any instances where you contributed to pre-sales activities or created technical documentation, as this shows your ability to work well within a team and support overall business goals.
