Digital Waffle in Leicester (Hybrid) is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical escalation expert on the Service Desk and mentor colleagues. You’ll drive continuous improvement and support major incidents to maintain high service standards.
You will guide First/Second Line staff, handle escalations, and help improve knowledge bases while collaborating with IT teams and suppliers. Opportunities for leadership growth exist.
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Senior 2nd Line Service Desk Analyst - Hybrid (Leicester) employer: Digital Waffle
As a leading ecommerce retailer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development, we offer ample opportunities for growth and mentorship, particularly for those in project management roles. Located in Hereford, our hybrid working model allows for flexibility while ensuring collaboration with talented teams dedicated to delivering innovative technology solutions.
