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For Companies At a Glance
- Tasks: Provide top-notch technical support and manage exciting IT projects for our clients.
- Company: Join a dynamic MSP with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, pension scheme, company vehicle, and generous annual leave.
- Why this job: Make a real impact in the IT world while developing your skills and career.
- Qualifications: Experience in MSP support and expertise in Microsoft 365 and VMware required.
- Other info: Work in a collaborative environment with opportunities for mentorship and growth.
The predicted salary is between 40000 - 50000 £ per year.
Location: Silchester, UK (Office & Customer Sites within 50 miles)
Job Type: Permanent | Full-time
Salary: £40,000 - £50,000 + up to 10% matched pension + company vehicle & fuel card
The Role
You will provide enterprise-level technical assistance and support to our customers - both remotely and onsite - ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.
Why Join Us?
- Competitive salary & pension scheme (up to 10% matched)
- 22 days annual leave + increases with service
- Company vehicle & fuel card for site visits
What You Will Do
- Deliver technical support via phone, email, and in person
- Manage end-to-end project delivery (implementation, project management, support)
- Troubleshoot hardware & software issues (desktops, servers, networking, etc.)
- Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networking
- Create technical documentation & conduct site surveys
- Mentor team members and assist in pre-sales activities
- Provide technical handovers to the service desk
What We Are Looking For
- Experience in a customer-facing MSP technical support role
- Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
- Experience with VMware or Hyper-V, enterprise firewalls, backup systems, and email security
- Relevant IT certifications/qualifications
If you are ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.
Senior It Field Engineer in Reading employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior It Field Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Microsoft 365, VMware, and other tech tools that are crucial for the role.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions and scenarios you might face. We recommend practising with a friend or using mock interviews to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior It Field Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Field Engineer role. Highlight your expertise in Microsoft 365, VMware, and any relevant IT certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Share specific examples of how you've delivered technical support and managed projects in the past.
Showcase Your Customer-Facing Experience: Since this role involves a lot of customer interaction, make sure to emphasise your experience in customer-facing roles. We want to see how you've successfully resolved issues and built relationships with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, VMware, and other technologies mentioned in the job description. Be ready to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your experience in providing excellent technical support. Think about times when you went above and beyond to help a client and how you managed difficult situations.
✨Prepare for Technical Questions
Expect to face some technical questions during the interview. Practice explaining complex concepts in simple terms, as you might need to do this with clients. Consider mock interviews with friends or colleagues to get comfortable.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.