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For Companies At a Glance
- Tasks: Provide top-notch technical support to customers, both remotely and onsite.
- Company: Dynamic MSP with a focus on career growth and innovation.
- Benefits: Competitive salary, pension scheme, company vehicle, and generous leave.
- Why this job: Make a real impact in IT support while developing your skills.
- Qualifications: Experience in customer-facing MSP roles and expertise in Microsoft 365.
- Other info: Join a supportive team with excellent training and development opportunities.
The predicted salary is between 40000 - 50000 £ per year.
Location: Silchester, UK (Office & Customer Sites within 50 miles)
Job Type: Permanent | Full-time
Salary: £40,000 - £50,000 + up to 10% matched pension + company vehicle & fuel card
The Role
You will provide enterprise-level technical assistance and support to our customers - both remotely and onsite - ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.
Why Join Us?
- Competitive salary & pension scheme (up to 10% matched)
- 22 days annual leave + increases with service
- Career development plan & training opportunities
- Company vehicle & fuel card for site visits
What You Will Do
- Deliver technical support via phone, email, and in person
- Handle onsite escalations & routine visits
- Manage end-to-end project delivery (implementation, project management, support)
- Troubleshoot hardware & software issues (desktops, servers, networking, etc.)
- Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networking
- Create technical documentation & conduct site surveys
- Mentor team members and assist in pre-sales activities
- Provide technical handovers to the service desk
What We Are Looking For
- Experience in a customer-facing MSP technical support role
- Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
- Experience with VMware or Hyper-V, enterprise firewalls, backup systems, and email security
- Solid networking knowledge (LAN, WAN, VLAN, VPN, MFA, wireless)
- Relevant IT certifications/qualifications
If you are ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.
Senior IT Field Engineer - MSP in London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Engineer - MSP in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or recruiters, don’t just talk about your experience—demonstrate it. Bring along examples of your past projects or challenges you've tackled in technical support.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know, they might have something perfect for you!
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for technical questions or practical tests. Brush up on your knowledge of Microsoft 365, networking, and troubleshooting techniques to impress your interviewers.
We think you need these skills to ace Senior IT Field Engineer - MSP in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing MSP roles and your expertise with Microsoft 365 and networking. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can make a difference at StudySmarter. Keep it engaging and relevant to the role.
Showcase Your Technical Skills: In your application, don’t forget to mention specific technologies you've worked with, like Azure, VMware, or any relevant IT certifications. We love seeing concrete examples of your expertise!
Apply Through Our Website: For the best chance of success, apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, VMware, and networking concepts. Be ready to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions. This will show that you're not just familiar with the tools, but that you can use them effectively in real-world situations.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've handled difficult situations or escalations in the past. Highlight your ability to communicate technical information clearly and your approach to ensuring customer satisfaction.
✨Prepare for Technical Questions
Expect to face some technical questions or even practical tests during the interview. Review common troubleshooting steps for hardware and software issues, and be ready to explain your thought process. Practising with mock interviews can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the company’s approach to training and development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
