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- Tasks: Support a high-impact platform migration and identify feature gaps for customer upgrades.
- Company: Join a dynamic, fully remote team focused on innovative platform solutions.
- Benefits: Flexible remote work, competitive pay, and the chance to make a real impact.
- Why this job: Be part of a critical migration initiative that directly influences customer experience.
- Qualifications: Experience in product analysis, gap analysis, and agile environments required.
- Other info: Opportunity for extension and growth within a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced Product Analyst to support a high-impact platform migration programme, focused on increasing customer upgrade volumes from a legacy CPaaS platform to a new Connect platform. This role plays a key part in unlocking blocked customer cohorts by identifying feature gaps, shaping requirements, and ensuring new releases directly enable safe and scalable customer migrations.
Key Responsibilities
- Gap Analysis: Perform detailed comparisons between existing CPaaS functionality and the new Connect platform to identify feature gaps preventing customer migration.
- Cohort Prioritisation: Analyse customer and usage data to determine which missing features are blocking the largest customer cohorts, enabling prioritisation of high-impact development.
- Requirements Definition: Translate the needs of the Upgrades team into clear, actionable technical user stories for engineering teams.
- Stakeholder Collaboration: Work closely with Product, Engineering, and Upgrades teams to align delivery with migration targets.
- Acceptance Testing: Validate that newly released features work as required for legacy data types and meet the criteria needed to migrate existing customers safely.
Experience Required
- Proven experience as a Product Analyst (or similar) in a SaaS, CPaaS, or platform-based environment.
- Strong background in gap analysis, requirements definition, and user story creation.
- Experience working closely with engineering teams in agile environments.
- Data-driven mindset with the ability to prioritise work based on customer and commercial impact.
- Comfortable validating and acceptance testing complex platform features.
This is an excellent opportunity to join a fully remote team and contribute to a critical migration initiative with real, measurable impact.
Product Analyst (Contract) in London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Analyst (Contract) in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at virtual events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Product Analyst gig.
✨Tip Number 2
Prepare for those interviews by brushing up on your gap analysis and requirements definition skills. We suggest practising common interview questions related to your experience with CPaaS platforms. Show them you’re the right fit for their migration programme!
✨Tip Number 3
Don’t forget to showcase your data-driven mindset! Bring examples of how you’ve used data to prioritise features or improve customer experiences in past roles. We want to see how you can make an impact on their platform migration.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Product Analyst role!
We think you need these skills to ace Product Analyst (Contract) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Product Analyst, especially in SaaS or CPaaS environments. We want to see how your skills align with the gap analysis and requirements definition mentioned in the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past, particularly around platform migrations and stakeholder collaboration.
Showcase Your Data-Driven Mindset: In your application, emphasise your ability to analyse customer data and prioritise features based on impact. We love candidates who can demonstrate a strong analytical approach to problem-solving.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Digital Waffle
✨Know Your Platforms
Make sure you’re well-versed in both CPaaS and the new Connect platform. Familiarise yourself with their functionalities, especially the gaps that might affect customer migration. This knowledge will help you demonstrate your understanding of the role and how you can contribute to the migration programme.
✨Prepare for Gap Analysis Questions
Expect questions around gap analysis and requirements definition. Brush up on your experience in identifying feature gaps and translating them into actionable user stories. Be ready to share specific examples from your past roles where you successfully navigated similar challenges.
✨Showcase Your Data Skills
Since this role requires a data-driven mindset, be prepared to discuss how you’ve used data to prioritise work in previous projects. Bring examples of how your analysis impacted decision-making and led to successful outcomes, particularly in agile environments.
✨Engage with Stakeholders
Highlight your experience collaborating with cross-functional teams, especially Product and Engineering. Prepare to discuss how you’ve aligned project goals with stakeholder needs and how you’ve facilitated communication to ensure everyone is on the same page during migrations.
