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- Tasks: Support a high-impact platform migration and identify feature gaps for customer upgrades.
- Company: Join a dynamic team focused on innovative platform solutions.
- Benefits: Competitive daily rate, fully remote work, and potential contract extension.
- Why this job: Make a real impact by enabling safe and scalable customer migrations.
- Qualifications: Experience as a Product Analyst in SaaS or CPaaS environments required.
- Other info: Collaborate with cross-functional teams in an agile environment.
Contract: 6 months (Extension Possible)
Rate: £300-£350 per day (Outside IR35)
Location: Fully Remote (UK based)
We are looking for an experienced Product Analyst to support a high-impact platform migration programme, focused on increasing customer upgrade volumes from a legacy CPaaS platform to a new Connect platform. This role plays a key part in unlocking blocked customer cohorts by identifying feature gaps, shaping requirements, and ensuring new releases directly enable safe and scalable customer migrations.
Key Responsibilities
- Gap Analysis: Perform detailed comparisons between existing CPaaS functionality and the new Connect platform to identify feature gaps preventing customer migration.
- Cohort Prioritisation: Analyse customer and usage data to determine which missing features are blocking the largest customer cohorts, enabling prioritisation of high-impact development.
- Requirements Definition: Translate the needs of the Upgrades team into clear, actionable technical user stories for engineering teams.
- Stakeholder Collaboration: Work closely with Product, Engineering, and Upgrades teams to align delivery with migration targets.
- Acceptance Testing: Validate that newly released features work as required for legacy data types and meet the criteria needed to migrate existing customers safely.
Experience Required
- Proven experience as a Product Analyst (or similar) in a SaaS, CPaaS, or platform-based environment.
- Strong background in gap analysis, requirements definition, and user story creation.
- Experience working closely with engineering teams in agile environments.
- Data-driven mindset with the ability to prioritise work based on customer and commercial impact.
- Comfortable validating and acceptance testing complex platform features.
This is an excellent opportunity to join a fully remote team and contribute to a critical migration initiative with real, measurable impact.
Product Analyst in London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Product Analyst role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Get your portfolio ready! Showcase your previous work, especially any gap analysis or user story creation you've done. Having tangible examples of your skills can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of CPaaS and platform migration. Be ready to discuss how you've tackled similar challenges in the past and how you can help unlock those blocked customer cohorts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from passionate candidates like you. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Product Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Analyst role. Highlight your experience in gap analysis and requirements definition, as these are key for us. Use specific examples that showcase your skills in a SaaS or CPaaS environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re excited about the platform migration programme and how your background aligns with our needs. Keep it concise but impactful, showing us your passion for the role.
Showcase Your Data-Driven Mindset: We love candidates who can think critically about data! In your application, mention any experience you have with analysing customer data and how it influenced your decisions. This will show us you understand the importance of prioritising work based on impact.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and culture.
How to prepare for a job interview at Digital Waffle
✨Know Your Platforms
Make sure you’re well-versed in both CPaaS and the new Connect platform. Familiarise yourself with their functionalities, especially the gaps that might affect customer migration. This knowledge will help you demonstrate your understanding of the role and how you can contribute to the migration programme.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with gap analysis and requirements definition. Bring examples of how you've identified feature gaps in previous roles and how you translated those into actionable user stories. This will show that you can hit the ground running.
✨Collaboration is Key
Highlight your experience working with cross-functional teams, especially with Product and Engineering. Be ready to share specific instances where your collaboration led to successful outcomes. This will illustrate your ability to align with various stakeholders and drive projects forward.
✨Data-Driven Decision Making
Emphasise your data-driven mindset by preparing to discuss how you’ve used data to prioritise work in the past. Bring examples of how your analysis impacted customer cohorts and influenced development priorities. This will show that you understand the commercial impact of your decisions.
