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- Tasks: Provide 2nd line IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join a large enterprise in London with a fast-paced IT support team.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Opportunity for continuous learning and improvement in a collaborative setting.
- Why this job: Make a real impact by resolving tech issues and supporting users daily.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Microsoft products.
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced IT Support Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
IT Support Engineer (Contract) in London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Contract) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even just grab a coffee with someone already in the field. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Windows 10/11, Microsoft 365, and Azure. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer (Contract) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Share specific examples of how you've tackled technical issues in the past.
Show Off Your Technical Skills: We’re looking for someone who knows their stuff! Be sure to mention your hands-on experience with Active Directory, Azure, and Intune. The more detail you provide, the better we can see your expertise.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss specific troubleshooting scenarios you've handled in the past, especially with Outlook, Teams, and OneDrive. This will show that you’re not just familiar with the tools but can effectively support them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved escalated incidents in a timely manner. Think about situations where you had to manage user issues or device management using Microsoft Intune. Highlighting your ability to work under pressure and meet SLAs will impress the interviewers.
✨Familiarise Yourself with Active Directory
Since managing users and groups via Active Directory is key for this role, make sure you understand its functionalities well. Be ready to explain how you've used it in previous roles, particularly in onboarding and offboarding processes. This will demonstrate your hands-on experience and readiness for the job.
✨Prepare Questions About Continuous Improvement
Think about how you can contribute to service improvement initiatives. Prepare questions that show your interest in enhancing IT operations and user experience. This not only shows your proactive attitude but also aligns with the company's goals of maintaining high service quality.