At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware/software issues.
- Company: Growing consumer-focused business in Acton with a supportive tech team.
- Benefits: Competitive salary, ongoing learning, and clear career progression.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Gain exposure to diverse technologies and make a real impact in IT.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 28000 - 32000 £ per year.
I'm currently partnering with a growing consumer-focused business to recruit an IT Support Assistant to join their onsite technology team in Acton. This is an excellent opportunity for someone early in their IT career who enjoys hands-on technical support and wants exposure to a broad range of technologies, systems, and business projects. Working closely with the IT Operations Manager and wider technology team, you'll play a key role in supporting warehouse operations, ensuring business-critical systems remain available and colleagues receive timely, high-quality IT support.
What You'll Be Doing
- Providing 1st line IT support across hardware, software, and business applications
- Managing and resolving service desk tickets within agreed SLAs
- Escalating complex issues where required
- Preparing, configuring, and shipping IT equipment for new starters and internal moves
- Maintaining accurate asset management records and technical documentation
- Supporting bespoke business systems and user testing activities
- Assisting with IT infrastructure rollouts and technology projects
- Identifying opportunities to improve service desk processes and user experience
- Delivering responsive onsite support to warehouse teams
- Installing and maintaining desktops, laptops, tablets, monitors, printers, peripherals, and cabling
- Troubleshooting hardware and software issues to minimise operational downtime
What We're Looking For
- Previous experience in an IT Support, Service Desk, or Helpdesk environment
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with both technical and non-technical users
- A customer-focused approach and willingness to help others
- Experience supporting Windows devices, printers, and end-user hardware
- Ability to prioritise workload in a fast-paced operational environment
- Strong attention to detail and organisational skills
- A proactive mindset with a desire to learn and develop technical skills
What's on Offer
- Exposure to a wide variety of technologies and business systems
- Opportunity to contribute to IT improvement projects
- Hands-on technical experience in a fast-paced operational environment
- Ongoing learning and development opportunities
- Clear progression within a supportive technology team
Please get in touch if you'd like to learn more or discuss whether this opportunity could be a good fit for your background.
IT Support Assistant in London employer: Digital Waffle
Join a dynamic and growing consumer-focused business in Acton, where you'll be part of a supportive technology team dedicated to providing high-quality IT support. With a strong emphasis on employee development, you'll have the opportunity to enhance your technical skills while working with a diverse range of technologies and systems. The collaborative work culture fosters innovation and improvement, making it an ideal environment for those looking to advance their IT careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in London
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Digital Waffle!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Digital Waffle.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Support Assistant in London
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Digital Waffle and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Digital Waffle
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Digital Waffle.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Digital Waffle will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
