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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a modern Microsoft environment.
- Company: Join a dynamic enterprise IT support team in London.
- Benefits: Competitive day rate, hands-on experience, and potential contract extension.
- Other info: Fast-paced environment with opportunities for continuous improvement and learning.
- Why this job: Make a real impact by resolving technical issues and supporting users daily.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies.
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced EUC Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
EUC Engineer (Contract) in London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer (Contract) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with EUC or in similar roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your hands-on experience with Windows 10/11 and Microsoft 365. Let them know how you’ve tackled technical issues in the past.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Prepare for the tech test! Many companies will want to see your troubleshooting skills in action. Brush up on your knowledge of Active Directory, Azure, and Intune, and be ready to demonstrate how you’d handle real-world scenarios during interviews.
We think you need these skills to ace EUC Engineer (Contract) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the EUC Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Technical Skills: Since this role is all about hands-on support, make sure to mention your experience with Active Directory, Azure, and Intune. We love seeing candidates who can hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss specific troubleshooting scenarios you've handled in the past, especially with Outlook, Teams, and OneDrive. This will show that you're not just familiar with the tools but can also effectively support them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved escalated incidents in a timely manner. Think about situations where you had to manage user issues through Active Directory or Azure AD. Highlighting your ability to diagnose and fix problems quickly will impress the interviewers.
✨Familiarise Yourself with SLAs
Since this role is SLA-driven, it’s crucial to understand what SLAs are and how they impact your work. Be ready to discuss how you've managed your time and prioritised tasks to meet these service level agreements in previous roles.
✨Demonstrate Continuous Improvement Mindset
Employers love candidates who are proactive about improving processes. Think of any initiatives you've contributed to that enhanced service quality or efficiency. Sharing these experiences will show that you're not just a problem solver but also someone who looks for ways to make things better.