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For Companies At a Glance
- Tasks: Lead CRM technology and digital processes across the UK and EMEA region.
- Company: Join a growing international organisation with a focus on innovation.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Why this job: Step into a leadership role and make a real impact in CRM solutions.
- Qualifications: 10+ years in IT with strong Dynamics 365 experience and excellent communication skills.
- Other info: Collaborative environment with a focus on process improvement and project delivery.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A growing international organisation is looking for an experienced Dynamics 365 specialist to take ownership of CRM technology and digital processes across the UK and wider EMEA region. This position is ideal for someone who has previously worked as a Functional Consultant, Technical Lead, or Architect within the Microsoft ecosystem and is ready to step into a leadership role with both strategic and handsâon responsibilities. You will be the goâto IT contact for commercial teams across multiple countries, guiding the evolution of CRM capabilities while ensuring smooth dayâtoâday operations.
What Youâll Be Doing
- Regional IT Leadership
- Act as the main IT representative for UK/EMEA stakeholders.
- Work closely with regional and global leaders to align technology plans with commercial priorities.
- Bridge communication between business users and global IT teams to ensure seamless project delivery.
- Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions.
- Support roadmap development and collaborate with global and offshore technical teams on enhancements.
- Manage incidents, releases, integrations, and data quality within the regional CRM environment.
- Process Improvement & Project Delivery
- Engage with Sales, Marketing, and Operations teams to understand challenges and propose scalable CRM solutions.
- Lead small to midâsize CRM projects from requirements through goâlive.
- Promote best practice usage and support user adoption of CRM tools.
- Coordinate with thirdâparty partners, managed service providers, and internal teams to deliver reliable support and new features.
- Prioritise enhancements and manage change requests through established governance processes.
What Youâll Bring
- 10+ years of progressive IT experience, including significant handsâon exposure to Microsoft Dynamics 365 CE.
- Strong background in CRM functional design, configuration, and solution delivery.
- Experience with Power Platform (Power Automate, Power Apps, Power BI) and Azure integrations.
- Solid understanding of commercial processes such as lead management, sales pipelines, campaign execution, and CRM analytics.
- Exceptional communication skills and experience working with globally distributed teams.
Nice-to-Have
- Microsoft certifications in Dynamics 365 CE or Power Platform.
- Familiarity with marketing automation tools connected to D365.
- Previous responsibility for supporting multiple countries or regions.
- Strong analytical mindset and a collaborative, solutionâoriented approach.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Engineering and Information Technology
Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Media
Dynamics 365 Manager in London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Dynamics 365 Manager in London
â¨Network Like a Pro
Get out there and connect with people in the industry! Attend virtual meetups, webinars, or even local events if you can. The more people you know, the better your chances of hearing about job openings before theyâre even advertised.
â¨Show Off Your Skills
Donât just wait for the interview to showcase your expertise. Create a portfolio or a personal website where you can demonstrate your projects and achievements related to Dynamics 365. This will give potential employers a taste of what you can bring to the table.
â¨Ace the Informational Interview
Reach out to current employees at companies youâre interested in and ask for an informational interview. This is a great way to learn about the company culture and get insider tips on the hiring process. Plus, it shows your genuine interest!
â¨Apply Through Our Website
When you find a role that excites you, apply directly through our website. It not only streamlines your application but also shows us that youâre serious about joining our team. Letâs make it happen together!
We think you need these skills to ace Dynamics 365 Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Dynamics 365 Manager role. Highlight your experience with Microsoft Dynamics 365 CE and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to CRM technology and leadership, and donât forget to show your enthusiasm for joining our team.
Showcase Your Communication Skills: Since this role involves bridging communication between teams, make sure your written application reflects your exceptional communication skills. Keep it clear, concise, and professional while still being personable â we love a bit of character!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining StudySmarter!
How to prepare for a job interview at Digital Waffle
â¨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 CE. Be prepared to discuss specific features, configurations, and how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively in a leadership capacity.
â¨Showcase Your Leadership Skills
Since this role involves regional IT leadership, think of examples where you've led teams or projects. Prepare to discuss how you bridged communication between business users and IT teams, and how you managed CRM projects from start to finish. Highlighting these experiences will demonstrate your readiness for a strategic role.
â¨Understand the Business Context
Familiarise yourself with the commercial processes relevant to the role, such as lead management and sales pipelines. Be ready to discuss how you can align technology plans with commercial priorities. This shows that you understand the bigger picture and can contribute to the organisation's goals.
â¨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current CRM challenges, team dynamics, and future technology plans. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
