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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join a large enterprise in London with a fast-paced IT support team.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Opportunity for continuous service improvement and career growth.
- Why this job: Make a real impact by resolving technical issues and supporting users daily.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies.
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced 2nd Line Support Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
2nd Line Support Engineer - Contract (Contract) in London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Contract (Contract) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd line support. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently troubleshoot Windows 10/11 and Microsoft 365 issues. We all know that hands-on experience speaks volumes!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during interviews. Share specific examples of how you’ve resolved escalated incidents in the past. This will show potential employers that you can handle the pressure!
✨Tip Number 4
Apply through our website for the best chance at landing that contract! We’re always on the lookout for talented individuals like you, and applying directly can help us spot your application faster.
We think you need these skills to ace 2nd Line Support Engineer - Contract (Contract) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and showcases your skills with Windows 10/11 and Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about including relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to troubleshooting and supporting end users, and show us your enthusiasm for joining our team.
Showcase Your Technical Skills: In your application, make sure to highlight your hands-on experience with tools like Active Directory, Azure AD, and Microsoft Intune. We love seeing candidates who can demonstrate their technical prowess, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications like Outlook and Teams. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved escalated incidents in a timely manner. Think about situations where you had to manage user accounts in Active Directory or troubleshoot hardware issues, and be ready to explain your thought process.
✨Familiarise Yourself with SLAs
Since this role involves working in an SLA-driven environment, it’s crucial to understand what SLAs are and how they impact your work. Be prepared to discuss how you prioritise tasks to meet these deadlines while maintaining service quality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current IT challenges or how they measure success in the support team. This demonstrates your enthusiasm and forward-thinking attitude.