At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot Windows 10/11 issues.
- Company: Join Digital Waffle, a dynamic tech company in London.
- Benefits: 3-month contract with competitive pay and hands-on experience.
- Other info: Opportunity to contribute to service improvements in a fast-paced environment.
- Why this job: Enhance your IT skills while making a real difference in user support.
- Qualifications: Experience with Active Directory, Azure, and Microsoft Intune required.
The predicted salary is between 35000 - 45000 € per year.
Digital Waffle is seeking an experienced IT Support Engineer for a 3-month contract in London. The role involves providing 2nd line technical support, troubleshooting Windows 10/11 issues, and managing Microsoft 365 applications.
The ideal candidate should have a strong background in:
- Active Directory
- Azure services
- Microsoft Intune
You will handle escalated incidents, support user onboarding/offboarding, and contribute to service improvement initiatives. A hands-on approach and experience in a ticket-based environment are critical.
2nd Line IT Support Engineer: Windows, Azure & Intune in London employer: Digital Waffle
Digital Waffle is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for IT professionals to thrive. With a focus on employee growth, we offer continuous training opportunities and the chance to work with cutting-edge technologies in the heart of London. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer: Windows, Azure & Intune in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Windows, Azure, and Intune. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you’ve resolved Windows 10/11 issues or managed Microsoft 365 applications. We want to see your hands-on experience shine!
✨Tip Number 3
Showcase your problem-solving abilities! During interviews, share examples of how you've handled escalated incidents or contributed to service improvements. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line IT Support Engineer: Windows, Azure & Intune in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 10/11, Azure, and Intune. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line IT Support Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Troubleshooting Skills:In your application, mention any specific incidents where you successfully resolved technical issues. We love seeing a hands-on approach, so let us know how you’ve handled escalated incidents before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Azure services, and Microsoft Intune. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of escalated incidents you've handled in the past. Highlight your approach to diagnosing issues and the steps you took to resolve them. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Familiarise Yourself with Ticketing Systems
Since the role involves working in a ticket-based environment, it’s essential to understand how these systems work. If you’ve used any specific ticketing software before, be ready to discuss your experience with it and how you prioritised tasks to ensure timely resolutions.
✨Emphasise Team Collaboration
Talk about your experience with user onboarding/offboarding and how you’ve collaborated with other teams to improve service delivery. Digital Waffle values teamwork, so showcasing your ability to work well with others will set you apart from other candidates.
