Digital Waffle seeks a Senior Service Desk Analyst (2nd Line) to act as the technical expert on the Service Desk, handling escalations, major incidents and mentoring colleagues.
You will support First and Second Line teams, manage complex tickets, write knowledge articles and drive continuous improvement. This role emphasizes strong customer service, clear communication and collaboration with IT teams.
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Senior Service Desk Analyst (2nd Line) — Leadership Path in Leicester employer: Digital Waffle
As a leading ecommerce retailer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development, we offer ample opportunities for growth and mentorship, particularly for those in project management roles. Located in Hereford, our hybrid working model allows for flexibility while ensuring collaboration with talented teams dedicated to delivering innovative technology solutions.
