Digital Waffle in Leicester is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical expert on the Service Desk, handling escalations, supporting major incidents and upholding service standards. This hybrid role reports to the Service Desk Manager and offers opportunity to progress into leadership.
You will mentor colleagues, share knowledge and drive continuous improvement in a fast-paced IT environment. Strong ITIL knowledge and Microsoft 365 proficiency are valued.
#J-18808-Ljbffr
Senior Service Desk Analyst (2nd Line) — Lead & Improve in Leicester employer: Digital Waffle
As a leading ecommerce retailer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development, we offer ample opportunities for growth and mentorship, particularly for those in project management roles. Located in Hereford, our hybrid working model allows for flexibility while ensuring collaboration with talented teams dedicated to delivering innovative technology solutions.
