Digital Waffle in Leicester (hybrid) is seeking a Senior Service Desk Analyst (2nd Line) to be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to uphold service standards. You’ll mentor colleagues, share knowledge, drive continuous improvement and position yourself for supervisory or leadership opportunities in the future.
You’ll collaborate with IT teams and third-party suppliers to resolve issues and contribute to service
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Senior 2nd Line Service Desk Specialist (Hybrid, Leicester) employer: Digital Waffle
As a leading ecommerce retailer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development, we offer ample opportunities for growth and mentorship, particularly for those in project management roles. Located in Hereford, our hybrid working model allows for flexibility while ensuring collaboration with talented teams dedicated to delivering innovative technology solutions.
