Digital Waffle in Leicester (Hybrid) is seeking a friendly 1st Line Service Desk Analyst to join our IT team. You will be the first point of contact for colleagues, handling a range of technical queries by phone, email, remote sessions and in person, logging, troubleshooting and resolving issues with a focus on excellent service experience.
The role requires a passion for customer service, strong communication, and the ability to manage workload in a busy environment.
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Hybrid 1st Line IT Support Engineer – Leicester employer: Digital Waffle
As a leading ecommerce retailer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development, we offer ample opportunities for growth and mentorship, particularly for those in project management roles. Located in Hereford, our hybrid working model allows for flexibility while ensuring collaboration with talented teams dedicated to delivering innovative technology solutions.
