At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues in a dynamic environment.
- Company: Join a forward-thinking organisation with a focus on IT innovation.
- Benefits: Competitive day rate transitioning to a solid salary, plus career growth opportunities.
- Other info: On-site role in Harlow with a collaborative team atmosphere.
- Why this job: Be the go-to IT expert and make a real difference in daily operations.
- Qualifications: Experience in IT support, especially with Microsoft 365 and strong troubleshooting skills.
The predicted salary is between 40000 - 42000 £ per year.
We are looking for an experienced 2nd Line Engineer to join their Group IT function on a contract-to-permanent basis. This organisation offers a great opportunity to step into a hands-on, business-critical IT role with long-term potential.
The Role
- You’ll act as the primary on-site IT support, taking ownership of day-to-day IT operations while delivering 1st and 2nd line support across both office and production environments.
- Working closely with the wider IT team, you’ll play a key role in ensuring system stability, supporting users, and driving improvements.
Key Responsibilities
- Act as the main on-site IT contact and escalation point.
- Provide 1st and 2nd line support across office and operational environments.
- Troubleshoot and resolve issues end-to-end, escalating where necessary.
- Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).
- Support M365 upgrades, migrations, and modernisation initiatives.
- Manage users, permissions, mailboxes, and security policies.
- Set up and maintain desktops, laptops, mobile devices, and peripherals.
- Support local infrastructure (networking, Wi-Fi, printers, firewalls).
- Monitor system performance, patching, backups, and security.
- Provide hands-on support during changes (including floor-walking).
- Maintain IT asset, licence, and configuration records.
- Support IT projects and continuous improvement initiatives.
- Work with site stakeholders to understand IT needs and risks.
- Ensure systems support security, compliance, and business continuity.
Skills & Experience
- Proven experience in an IT Administrator or senior support role.
- Strong Microsoft 365 experience.
- Experience with M365 migrations or upgrade projects.
- Solid Windows desktop and server knowledge.
- Good understanding of networking (LAN/WAN, Wi-Fi, firewalls, switching).
- Experience supporting users in operational or manufacturing environments.
- Strong troubleshooting and problem-solving skills.
- Confident communicator with non-technical users.
- Able to work independently on-site and collaborate remotely.
- Security-conscious with a good understanding of IT best practices.
2nd Line Engineer in Leicester employer: Digital Waffle
Digital Waffle is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the energy sector. Employees benefit from ongoing professional development opportunities, competitive compensation, and a commitment to sustainability, making it a rewarding place to contribute to the UK's critical infrastructure. Join us to be part of a team that values your expertise and empowers you to make a meaningful impact on the future of energy security.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Leicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Digital Waffle values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Digital Waffle might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Digital Waffle!
✨Direct Apply to Digital Waffle
Let's not forget to apply directly through the Digital Waffle website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer in Leicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Digital Waffle.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Digital Waffle. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Digital Waffle
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
