Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join a large enterprise in London with a fast-paced IT support team.
- Benefits: Competitive pay, hands-on experience, and potential for contract extension.
- Other info: Opportunity to grow your skills in a collaborative and innovative setting.
- Why this job: Make a real difference by resolving tech issues and supporting users daily.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Windows and Active Directory.
The predicted salary is between 30000 - 40000 £ per year.
Contract Length - 3 months initially (could be extended)
We’re looking for an experienced IT Support Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands‑on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day‑to‑day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end‑user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands‑on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
IT Support Engineer (Contract) employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Contract)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in support roles. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d handle common issues with Windows 10/11 or Microsoft 365 applications. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t forget to showcase your experience with Active Directory and Azure AD during interviews. Talk about specific scenarios where you’ve managed user accounts or resolved access issues. This will highlight your hands-on expertise.
✨Tip Number 4
Apply through our website for the best chance of landing that IT Support Engineer role. We love seeing candidates who take the initiative to connect directly with us. Plus, it makes tracking your application easier!
We think you need these skills to ace IT Support Engineer (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support and your knowledge of Windows 10/11. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience with Microsoft Intune and Azure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment. Share specific examples of how you've resolved technical issues and supported end users in the past.
Show Off Your Problem-Solving Skills: In your application, highlight instances where you’ve successfully diagnosed and resolved IT issues. We love candidates who can think on their feet and deliver timely solutions, so make sure to include those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially with Outlook, Teams, and OneDrive. This will show that you’re not just familiar with the tools but can also handle real-world issues.
✨Familiarise Yourself with Active Directory
Since managing user and group administration via Active Directory is key, ensure you understand how it works. Prepare to explain how you've used it in previous roles, particularly in onboarding and offboarding users. This will demonstrate your hands-on experience and readiness for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've resolved escalated incidents in a timely manner. Think of specific cases where you met SLA timeframes and how you collaborated with 1st line support. This will highlight your ability to work under pressure and maintain service quality.
✨Understand the Bigger Picture
Get a grasp of Microsoft Azure fundamentals and how they relate to identity and access management. Being able to discuss your understanding of Azure services and how they fit into the overall IT landscape will set you apart as a candidate who sees beyond just the technical tasks.