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- Tasks: Join our team to support customers with IT issues and deliver on-site assistance.
- Company: We're a dynamic tech company serving the Midlands with top-notch IT solutions.
- Benefits: Enjoy a competitive salary, flexible work options, and opportunities for growth.
- Why this job: Be part of a supportive team that values customer service and innovation.
- Qualifications: 3+ years in a technical role; experience with Microsoft 365 and Firewall Management required.
- Other info: Must have a valid UK driving license and access to a vehicle.
Job Type: Full-time, Permanent Salary: £28,000 per year Location: Walsall The Role An opportunity has arisen for a skilled IT Engineer to join a technical team providing support and services to customers across the Midlands. This role involves working on various operating systems and hardware, supporting customers via a helpdesk, and delivering on-site assistance when required. A strong focus on customer service and effective resource management is essential. The position involves a mix of office-based and on-site work, with occasional out-of-hours support. Key Responsibilities: Supporting Microsoft desktop and server operating systems, including associated hardware. Handling technical incidents and service requests. Providing escalation support for other engineers. Responding effectively to customer inquiries. Requirements Experience in technologies including Windows 10 / 11, Active Directory, Microsoft 365, Cloud Hosting (Azure, AWS), Virtualization Technologies (Hyper-V or VMware), Firewall Management Desirables Eager to learn and adapt to new technologies Ability to communicate technical concepts in simple terms Willingness to work flexibly, including occasional high-priority service issues outside of core hours Must hold a valid UK driving license and have access to a vehicle for work purposes Requirements: Minimum 3 years of experience in a technical role Experience with Microsoft 365 and Firewall Management Valid UK driving license Apply online or email
IT Support Engineer employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Make sure to highlight your experience with Microsoft desktop and server operating systems during the interview. Be prepared to discuss specific incidents where you successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Since customer service is a key focus for this role, think of examples where you've gone above and beyond to assist customers. Practice articulating these experiences clearly, as they will showcase your commitment to excellent service.
✨Tip Number 3
Familiarize yourself with the latest trends in cloud hosting technologies like Azure and AWS. Being able to discuss recent developments or your personal experiences with these platforms can set you apart from other candidates.
✨Tip Number 4
Since the role requires flexibility, be ready to discuss your availability for out-of-hours support. Showing that you're willing to adapt to the needs of the team will reflect positively on your application.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft desktop and server operating systems. Include specific examples of how you've handled technical incidents and provided customer service.
Craft a Strong Cover Letter: In your cover letter, emphasize your customer service skills and your ability to communicate technical concepts clearly. Mention your eagerness to learn new technologies and your flexibility in working hours.
Highlight Relevant Skills: Clearly list your experience with the required technologies such as Windows 10/11, Active Directory, Microsoft 365, and any virtualization technologies. This will show that you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Digital Waffle
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Active Directory, and Microsoft 365. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Emphasize Customer Service
Since this role has a strong focus on customer service, be ready to share examples of how you've effectively handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to simplify technical concepts.
✨Demonstrate Flexibility
The job requires occasional out-of-hours support, so express your willingness to adapt to changing schedules and high-priority issues. Share any relevant experiences where you had to be flexible in your previous roles.
✨Prepare Questions
Have a few thoughtful questions ready about the team dynamics, the technologies they use, or the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
