Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and assist users with technical issues.
- Company: Join a supportive in-house IT team in Guildford focused on professional growth.
- Benefits: Enjoy perks like a bonus scheme, private medical insurance, and volunteer days.
- Why this job: Kickstart your IT career with hands-on experience and a culture of learning.
- Qualifications: 1 year of IT support experience or 2 years in an office with an IT qualification.
- Other info: Opportunity for annual salary reviews and charity engagement.
The predicted salary is between 21600 - 37800 £ per year.
Position: First Line Support Analyst
Location: Guildford
Salary: Up to £27,000 per year
Job Type: Full-time (Office-based)
The Role
Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We’re currently recruiting for a First Line Support / Junior Application Support Analyst to join an in-house IT team based in Guildford. This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination.
Benefits Include:
- Bonus scheme
- Salary sacrifice electric car scheme
- Company pension
- Private medical insurance
- Group life cover
- Annual salary reviews
- Flu jabs
- Volunteer days
- Social events and birthday leave
- Support for skills development
- Charity engagement and referral programme
Key Responsibilities:
- Provide first-line technical support for hardware, software, and access issues.
- Support bespoke internal applications and escalate complex issues appropriately.
- Assist users in navigating and making effective use of internal systems.
- Set up and relocate hardware including computers, monitors, and peripherals.
- Liaise with external IT service providers and software vendors.
- Maintain clear and up-to-date documentation on IT procedures and solutions.
About You:
- Minimum 1 year of experience in an IT support role or 2 years’ office-based experience with a recognised IT qualification.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.
- A proactive and adaptable mindset, with a willingness to learn.
- Able to work effectively under pressure and manage multiple tasks.
Interested in hearing more about this role? Apply directly or email your CV to conor@digitalwaffle.co
IT Administrator employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Administrator
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those mentioned in the job description like Microsoft Office. Being able to demonstrate your proficiency in these applications during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, as you'll be the first point of contact for internal IT queries. Practising how to explain technical issues in simple terms can help you convey your ideas clearly during the interview.
✨Tip Number 3
Research the company culture at StudySmarter and think about how your values align with theirs. Showing that you understand and appreciate their work environment can make a positive impression during your interview.
✨Tip Number 4
Prepare some questions to ask during your interview about the team dynamics and opportunities for professional development. This shows your eagerness to grow within the role and helps you assess if it's the right fit for you.
We think you need these skills to ace IT Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially any roles where you've provided first-line support. Emphasise your skills in Microsoft Office applications and any technical qualifications you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle IT queries and your eagerness to learn and grow within the field.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application of how you've effectively communicated with users or team members in previous positions.
Showcase Your Proactive Mindset: In your application, illustrate instances where you've taken initiative or adapted to challenges in your previous roles. This will align well with the company's desire for a proactive and adaptable candidate.
How to prepare for a job interview at Digital Waffle
✨Showcase Your IT Knowledge
Make sure to brush up on your foundational IT concepts and be ready to discuss your previous experiences. Highlight any specific software or hardware you've worked with, especially those relevant to the role.
✨Demonstrate Communication Skills
As a First Line Support Analyst, you'll need to communicate effectively with users. Practice explaining technical issues in simple terms and be prepared to showcase your verbal and written communication skills during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific IT support scenarios. Think of examples from your past experience where you successfully resolved issues or helped users navigate problems.
✨Express Your Willingness to Learn
This role is ideal for someone eager to grow their skills. Be sure to convey your enthusiasm for learning and adapting to new technologies, as well as your interest in the company's support for skills development.
