Product Manager in Hereford

A well-established ecommerce retailer is hiring a Senior Product Owner to own a key product vertical end to end and help raise the bar for Product Ownership across the wider Digital Product team.

This is a dual-mandate role. You'll take full ownership of the Browse vertical, from customer problem through to measurable commercial outcome, while acting as a hands-on coach and role model for less experienced Product Owners as the business builds out its capability. It's central to a broader shift already underway, moving the organisation from project-based, waterfall delivery towards a genuine Product Operating Model.

Role: Senior Product Owner

Location: Hereford, 3 days per week in office

What you'll be doing:

• Own the vision, roadmap and outcomes for the Browse vertical, tightly connected to wider digital product strategy and commercial goals
• Make senior-level trade-off calls across a growing roadmap, balancing tactical fixes against strategic bets
• Use discovery, A/B testing and qualitative and quantitative data to validate hypotheses and reduce delivery risk
• Define what success looks like and track the commercial metrics that connect vertical performance to the wider North Star
• Run backlog refinement, articulate requirements clearly, and keep the team focused against scope creep and competing demands
• Define and embed lightweight, fit-for-purpose ceremonies, artefacts and standards in a business still maturing its agile practice
• Coach and mentor junior and mid-level Product Owners across discovery, backlog management, stakeholder engagement and storytelling
• Help establish and sustain a Product Owner community of practice, with shared tools, templates and playbooks
• Act as a visible champion for the move to a Product Operating Model, bringing sceptical stakeholders along with you
• Partner with UX/UI, engineering, ADLs, business analysts, data analysts and senior stakeholders to deliver against key OKRs
• Manage and grow relationships with third-party partners (e.g. Search & Discovery, PxM)

What you'll need:

• Proven experience as a Product Owner or Product Manager, ideally within a digital retail or ecommerce environment
• Confident interpreting user behaviour and commercial performance data to make decisions at pace
• Strong communicator with experience preparing and leading workshops, and influencing senior stakeholders
• Skilled at managing conflict or resistance to keep focus on high-value outcomes
• Track record of establishing strong working partnerships across a business and using them to drive change
• People management or hands-on mentoring experience, developing others to reach their potential
• Resilient, organised and proactive with a genuine 'can-do' approach

Nice to have:

• Experience leading or supporting a cross-functional product team
• A clear test-and-learn mentality with a desire to constantly improve
• Exposure to strategy work such as vision definition or objective setting
• Experience preparing, executing or analysing user research
• Experience working within Agile frameworks and ceremonies

This role would suit a senior Product Owner who wants both real ownership of a commercially significant vertical and the chance to shape how Product Ownership matures across a growing team.