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- Tasks: Provide tech support, troubleshoot issues, and manage service desk tickets.
- Company: Join a dynamic team in a supportive IT environment.
- Benefits: Gain hands-on experience and develop your IT skills.
- Other info: Opportunity for career growth and involvement in exciting projects.
- Why this job: Perfect for tech enthusiasts eager to learn and tackle challenges.
- Qualifications: Enthusiasm for IT and problem-solving skills required.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a proactive and motivated Junior Helpdesk Analyst to join our growing team. This is an excellent opportunity for someone looking to develop their IT career within a supportive and dynamic environment. Reporting to the IT Manager, you will play a key role in supporting and optimising the business infrastructure that underpins daily operations. You will gain hands‑on experience across multiple platforms while contributing to projects that shape and strengthen the organisation’s digital environment. This role is ideal for someone enthusiastic, eager to learn, and ready to take ownership of technical challenges.
Key Responsibilities
- Act as the first point of contact for internal users seeking technical support (phone, email, and in person)
- Provide 1st and 2nd line support, owning issues through to resolution
- Diagnose and resolve hardware, Windows, Microsoft Office, printing, and software issues (remote and desk-side)
- Manage and prioritise service desk tickets and support requests
- Escalate complex issues to third-party IT providers when necessary
- Administer users within a hybrid Microsoft environment (Active Directory, Entra ID, Microsoft 365)
- Maintain accurate IT asset records (devices, users, permissions, groups)
- Perform server environment and backup checks
- Monitor system performance and implement improvements where appropriate
- Manage email security systems and troubleshoot mail flow issues
- Create and maintain technical documentation
- Support IT projects and gradually take ownership of infrastructure responsibilities
- Identify and recommend process improvements
Helpdesk Analyst (Junior) employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst (Junior)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the IT field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common helpdesk scenarios and practice your responses. We want you to feel confident when discussing how you’d tackle technical challenges and support users effectively.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let your passion for IT shine through. Share your eagerness to learn and grow within the role – it’s a big plus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Analyst (Junior)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Helpdesk Analyst role. Highlight any relevant IT support experience, even if it's from personal projects or studies, to show us you're ready to dive in!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. Don’t forget to mention why you’re excited about working with us at StudySmarter!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges before. We love seeing candidates who can think on their feet and take ownership of issues, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Basics
Brush up on your knowledge of hardware, Windows, and Microsoft Office. Be ready to discuss common issues you might encounter as a Helpdesk Analyst and how you would resolve them. This shows your enthusiasm for the role and your proactive approach to learning.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to take ownership of challenges, which is key for this role.
✨Familiarise Yourself with Service Desk Tools
Research common service desk ticketing systems and be ready to discuss how you would manage and prioritise support requests. Mention any experience you have with similar tools, as this will highlight your readiness to jump right in and contribute.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the company’s approach to IT support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your career goals.