Head of Operations

A growing group of independent digital and creative agencies is hiring a Group Head of Operations to bring clarity, structure and operational maturity across multiple businesses, without forcing them into a single rigid operating model. This is a senior, group-level role for someone who understands how to operate across multiple agencies with different cultures, services and delivery styles , and who enjoys balancing standardisation with flexibility. You will work closely with founders and agency leaders to improve delivery, resourcing and operational visibility, while respecting that each agency runs in its own way. Role: Group Head of Operations Salary: Competitive, dependent on experience Location: London, hybrid working What you will be doing: Providing group-level operational leadership across several independent digital agencies Working across different operating models, adapting your approach to each business rather than forcing uniformity Designing light-touch operational frameworks that improve delivery and visibility while allowing agency autonomy Improving delivery governance, resourcing, utilisation and capacity planning across the group Building clear operational KPIs and dashboards to give leadership visibility across all agencies Partnering closely with agency leaders to improve delivery quality, predictability and efficiency Supporting the operational onboarding of new agency acquisitions, assessing maturity and aligning where appropriate Identifying operational risks, bottlenecks and inefficiencies across different businesses Reducing friction and complexity as the group continues to scale What you will need: Senior operations leadership experience across multiple agencies, brands or business units Strong background in digital agencies, professional services, consulting or technology services Proven ability to multitask across different businesses with different ways of working Experience integrating or supporting growth through acquisition is highly desirable Deep understanding of delivery operations, resourcing and utilisation Comfortable working alongside finance teams without owning finance directly Confident partnering with founders, CEOs and senior leadership teams What’s on offer: A senior group-level role with real influence across multiple businesses Opportunity to shape how a growing agency group operates without removing individual identities Hybrid working based in London Exposure to acquisition integration and long-term group scale A role suited to someone who enjoys complexity, variety and building structure where it adds value If you are an operations leader who thrives in multi-agency environments, enjoys adapting to different cultures, and knows how to bring order without over-engineering, this is a standout opportunity.