At a Glance
- Tasks: Provide 1st & 2nd line support and troubleshoot Microsoft environments.
- Company: Well-established professional services organisation with a focus on IT.
- Benefits: Competitive salary, career progression, and exposure to modern cloud technologies.
- Other info: Great opportunity for growth within a modern Microsoft environment.
- Why this job: Join a fast-paced team and enhance your skills in a dynamic IT environment.
- Qualifications: Experience in IT support and strong Microsoft 365 skills required.
The predicted salary is between 32000 - 40000 € per year.
I’m currently working with a well-established professional services organisation that’s looking to add an experienced Service Desk Analyst to their growing IT team. This is a great opportunity for someone with strong Microsoft support experience who enjoys working in a fast-paced, customer-focused environment with exposure to modern cloud technologies.
Tech Stack Includes:
- Microsoft 365
- Intune
- Windows 10/11
- Azure / Entra ID
- Azure Virtual Desktop (AVD)
- Exchange Online
- Teams / SharePoint / OneDrive
- ITSM platforms (ServiceNow, Halo, FreshService etc.)
The Role:
- Providing 1st & 2nd Line support
- Troubleshooting across Microsoft environments
- Supporting users in an ITIL-driven environment
- Working closely with infrastructure teams and third parties
- Contributing to process improvements and documentation
- Acting as an escalation point where required
Ideal Background:
- Previous Service Desk / IT Support experience
- Strong Microsoft 365 support skills
- Experience with Azure AD / Entra ID & Active Directory
- Strong customer service and communication skills
- Experience with ticketing/ITSM systems
Desirable:
- Intune
- AVD / Azure exposure
- PowerShell
- HaloITSM
- Professional services or regulated environment experience
Excellent opportunity for someone looking to develop further within a modern Microsoft environment with strong progression potential. If interested, please apply or message me directly for more information.
Service Desk Analyst in Guildford employer: Digital Waffle
Join a well-established professional services organisation in Guildford as a Service Desk Analyst, where you will thrive in a dynamic, customer-focused environment. With a commitment to employee growth and development, the company offers exposure to cutting-edge cloud technologies and a collaborative work culture that encourages innovation and process improvement. Enjoy competitive salary packages and the opportunity to advance your career within a supportive team dedicated to excellence in IT service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially Microsoft 365 and Azure. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your skills! If you’ve got experience with ITSM platforms or troubleshooting Microsoft environments, be ready to discuss specific examples. Real-life scenarios can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about the Service Desk Analyst role and how your background makes you a perfect fit. Keep it friendly and professional – we love a good story!
Show Off Your Customer Service Skills:Since this role is all about supporting users, make sure to highlight your customer service experience. Share examples of how you've helped others in previous roles – we want to know how you handle tricky situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, like Microsoft 365, Azure, and Intune. Be ready to discuss your experience with these tools and how you've used them in past roles.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent support in previous positions. Think about challenging situations you've faced and how you resolved them while keeping the customer satisfied.
✨Understand ITIL Principles
Brush up on ITIL concepts, as the role involves working in an ITIL-driven environment. Be prepared to explain how you've applied ITIL practices in your previous work, especially in relation to incident management and service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing issues, especially in a Microsoft environment. This will demonstrate your analytical skills and ability to think on your feet.
