At a Glance
- Tasks: Provide 1st & 2nd line support and troubleshoot Microsoft environments.
- Company: Established professional services organisation with a focus on IT.
- Benefits: Competitive salary, career progression, and exposure to modern cloud technologies.
- Other info: Great opportunity for growth within a modern Microsoft environment.
- Why this job: Join a fast-paced team and enhance your skills in a dynamic environment.
- Qualifications: Experience in IT support and strong Microsoft 365 skills required.
The predicted salary is between 32000 - 37000 £ per year.
I'm currently working with a well‑established professional services organisation that's looking to add an experienced Service Desk Analyst to their growing IT team. This is a great opportunity for someone with strong Microsoft support experience who enjoys working in a fast‑paced, customer‑focused environment with exposure to modern cloud technologies.
Tech Stack
- Microsoft 365
- Intune
- Windows 10/11
- Azure / Entra ID
- Azure Virtual Desktop (AVD)
- Exchange Online
- Teams / SharePoint / OneDrive
- ITSM platforms (ServiceNow, Halo, FreshService, etc.)
Responsibilities
- Providing 1st & 2nd Line support
- Troubleshooting across Microsoft environments
- Supporting users in an ITIL‑driven environment
- Working closely with infrastructure teams and third parties
- Contributing to process improvements and documentation
- Acting as an escalation point where required
Ideal Background
- Previous Service Desk / IT Support experience
- Strong Microsoft 365 support skills
- Experience with Azure AD / Entra ID & Active Directory
- Strong customer service and communication skills
- Experience with ticketing/ITSM systems
Desirable
- Intune
- AVD / Azure exposure
- PowerShell
- HaloITSM
- Professional services or regulated environment experience
Excellent opportunity for someone looking to develop further within a modern Microsoft environment with strong progression potential. If interested, please apply or message me directly for more information.
2nd Line Service Desk Analyst in Guildford employer: Digital Waffle
Join a well-established professional services organisation in Guildford, where you will thrive in a dynamic and customer-focused environment. With a strong emphasis on employee growth, you will have the opportunity to develop your skills in modern cloud technologies while enjoying a supportive work culture that values collaboration and innovation. This role not only offers competitive salary packages but also a chance to contribute to meaningful projects within a thriving IT team.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Analyst in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially Microsoft 365 and Azure. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be ready to discuss them. Consider creating a portfolio or a personal website to showcase your technical prowess and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace 2nd Line Service Desk Analyst in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and Azure technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Customer Service Skills:Since this role is all about supporting users, make sure to highlight your strong customer service and communication skills in your application. We love candidates who can connect with users and solve their problems effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Stack
Make sure you’re familiar with the specific technologies mentioned in the job description, like Microsoft 365, Azure AD, and Intune. Brush up on your troubleshooting skills for Windows 10/11 and be ready to discuss how you've used these tools in past roles.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your strong communication and customer service abilities. Think of situations where you turned a frustrated user into a satisfied one, and be ready to share those stories.
✨Understand ITIL Principles
Familiarise yourself with ITIL concepts, as the role involves working in an ITIL-driven environment. Be prepared to discuss how you’ve applied ITIL practices in your previous positions, especially in relation to ticketing systems and process improvements.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT processes, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
