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- Tasks: Provide first-line IT support across diverse client environments and technologies.
- Company: Fast-growing IT support team in a dynamic Managed Service Provider setting.
- Benefits: Competitive salary, performance bonuses, flexible working, and paid training.
- Other info: Supportive culture with opportunities for career progression and ownership of projects.
- Why this job: Gain hands-on experience with cutting-edge tech and grow into a well-rounded engineer.
- Qualifications: Minimum 2 years in an MSP, strong Microsoft 365 support skills, and proactive attitude.
The predicted salary is between 26000 - 26000 £ per year.
We are seeking an experienced 1st Line IT Support Engineer with prior experience in a Managed Service Provider (MSP) environment to join a fast-paced and growing IT support team. This is a varied role covering multiple clients and technologies, offering exposure well beyond traditional helpdesk support. You’ll be working across cloud, on-premise, networking, telecoms, and security technologies, supporting a diverse range of business environments.
This position is ideal for someone who enjoys working in a busy MSP setting, thrives on variety, and wants to develop into a more well-rounded technical engineer.
Key Responsibilities- Provide first-line technical support across multiple client environments
- Log, manage, and resolve support tickets efficiently within SLA targets
- Support Microsoft 365 environments including user administration, security settings, and troubleshooting
- Assist with both cloud-based and on-premise infrastructure support
- Diagnose and resolve issues relating to desktops, servers, networks, and connectivity
- Support a wide range of IT and communication technologies
- Attend client sites for hands-on support, installations, and technical projects
- Assist with system migrations, onboarding, and implementation projects
- Minimum 2 years’ experience in a Managed Service Provider (essential)
- Strong experience supporting Microsoft 365 environments
- Ability to manage multiple clients and prioritise workload effectively
- Experience troubleshooting Windows operating systems, devices, and basic networking
- Familiarity with both cloud and on-prem infrastructure
- Full UK driving licence and willingness to travel to client sites
- Strong communication and customer service skills
- Proactive attitude with a willingness to learn and develop
- Competitive starting salary with regular reviews
- Performance-related bonus scheme
- Additional incentive rewards and recognition opportunities
- Mobile device allowance
- Flexible working arrangements
- Paid training, certifications, and professional development support
- Exposure to a broad range of technologies and client environments
- Supportive team culture with opportunities to take ownership of work
This is not just a traditional helpdesk position. The role offers the opportunity to work across a wide range of technologies and get involved in technical projects such as cloud migrations, system upgrades, and security deployments. You’ll gain valuable experience across support and project delivery, with clear opportunities to progress into more senior technical or specialist roles over time.
First Line Support in Glasgow employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or troubleshooting, consider creating a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also demonstrates your passion for IT support.
✨Tip Number 3
Prepare for interviews by practising common questions related to first-line support. Think about scenarios you’ve faced in previous roles and how you resolved them. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team!
We think you need these skills to ace First Line Support in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Managed Service Provider environment. We want to see how your skills align with the role, so don’t be shy about showcasing your Microsoft 365 support experience and any relevant technical projects you've been involved in.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your proactive attitude and customer service skills make you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: In your application, be sure to mention specific technologies you’ve worked with, especially around cloud and on-premise infrastructure. We’re looking for someone who can hit the ground running, so let us know how you’ve tackled troubleshooting and support in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and other technologies mentioned in the job description. Be ready to discuss your experience with cloud and on-premise support, as well as troubleshooting Windows operating systems. This will show that you’re not just familiar with the basics but can handle the variety of tasks expected in the role.
✨Showcase Your MSP Experience
Since prior experience in a Managed Service Provider environment is essential, prepare specific examples from your past roles. Talk about how you managed multiple clients, prioritised workloads, and resolved support tickets efficiently. This will demonstrate your ability to thrive in a busy setting.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you’ll need to assist clients who may not be tech-savvy. During the interview, focus on being clear and concise in your responses, showcasing your customer service skills.
✨Be Proactive and Eager to Learn
The company values a proactive attitude and a willingness to learn. Prepare to discuss how you’ve taken initiative in previous roles or how you plan to develop your skills further. This could include mentioning any relevant training or certifications you’re interested in pursuing.