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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues in a modern Microsoft environment.
- Company: Join a dynamic enterprise IT team in London with a fast-paced culture.
- Benefits: Competitive pay, hands-on experience, and potential for contract extension.
- Other info: Opportunity for growth in a collaborative and innovative IT environment.
- Why this job: Make a real impact by resolving tech issues and supporting users daily.
- Qualifications: Experience in 2nd line support and strong knowledge of Windows and Active Directory.
The predicted salary is between 30000 - 40000 £ per year.
Contract Length - 3 months initially (could be extended)
Overview
We’re looking for an experienced EUC Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
EUC Engineer (Contract) employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer (Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with EUC or in similar roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your hands-on experience with Windows 10/11 and Microsoft Intune. Let them know you’re ready to hit the ground running!
✨Tip Number 3
Prepare for technical questions! Brush up on troubleshooting scenarios related to Microsoft 365 and Azure services. Being able to demonstrate your problem-solving skills on the spot can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace EUC Engineer (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Mention specific experiences that relate to troubleshooting and resolving escalated incidents.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky technical issues in the past. We love seeing candidates who can think on their feet and deliver timely resolutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially with Outlook, Teams, and OneDrive. This will show that you’re not just familiar with the tools but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved escalated incidents in previous roles. Think about the steps you took, the challenges you faced, and how you ensured timely resolutions. This will demonstrate your ability to work under pressure and meet SLA requirements.
✨Familiarise Yourself with Active Directory
Since managing user and group administration is key for this role, make sure you understand how Active Directory and Azure Active Directory (Entra ID) work. Be ready to explain how you've used these tools in your past experiences, particularly in onboarding and offboarding users.
✨Emphasise Continuous Improvement
Companies love candidates who are proactive about service improvement. Think of any initiatives you've contributed to in your previous roles that enhanced IT operations or user experience. Sharing these insights will show that you're not just a problem solver but also someone who looks for ways to make things better.