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For Companies At a Glance
- Tasks: Resolve infrastructure issues and build cloud environments using Terraform and Ansible.
- Company: Join a dynamic tech company in Shropshire with a hybrid work model.
- Benefits: Enjoy wellbeing days, enhanced pension, flexible benefits, and regular socials.
- Other info: Great career growth opportunities and a welcoming office with free snacks.
- Why this job: Make an impact in cloud support while working with cutting-edge technologies.
- Qualifications: Experience with Azure, AWS, and strong skills in Terraform and Ansible required.
The predicted salary is between 40000 - 50000 £ per year.
Cloud Support Engineer position for a client based in Shropshire. This hybrid role offers two days in the office and three from home.
Responsibilities
- Own and resolve infrastructure helpdesk tickets
- Build and maintain cloud environments with Terraform and Ansible
- Troubleshoot Azure and AWS (VMs, VPNs, firewalls, DNS, Backup Vaults)
- Support software releases with the DevOps team
- Automate deployments and improve processes
- Ensure compliance with security standards (ISO27001, PCI-DSS)
- Document fixes and share knowledge
Required Skills and Experience
- Hands-on experience with Azure and AWS
- Strong Terraform and Ansible skills
- Knowledge of cloud networking, Windows, and Active Directory
- Ability to explain complex issues simply
- Experience with ticketing systems (e.g. Jira) and support workflows
- Awareness of cloud security best practices
Bonus: SQL Server, SMTP, IIS, CI/CD pipelines, and an interest in AI
What’s on offer
- Wellbeing days, enhanced pension, and volunteering opportunities
- Salary sacrifice schemes (EVs, cycle-to-work)
- Employee Assistance Programme and annual health check
- Flexible benefits, retail discounts, and bonus scheme
- Regular socials, learning forums, and conferences (UK & abroad)
- A welcoming office with free breakfast, fruit, drinks, and snacks
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development and IT Services and IT Consulting
Cloud Support Engineer in England employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies showcasing your experience with Azure, AWS, Terraform, and Ansible. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Get comfortable explaining complex tech concepts in simple terms. You’ll likely need to do this in interviews, so practice with friends or family to nail it down.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cloud Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Support Engineer role. Highlight your hands-on experience with Azure and AWS, and don’t forget to showcase your Terraform and Ansible skills. We want to see how you can bring your unique experience to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technologies and how your skills align with our needs. Keep it conversational and let your personality come through – we love a bit of character!
Showcase Problem-Solving Skills: In your application, be sure to mention specific examples where you've successfully resolved complex issues. We’re looking for someone who can troubleshoot effectively, so share those stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Digital Waffle
✨Know Your Cloud Stuff
Make sure you brush up on your Azure and AWS knowledge. Be ready to discuss specific projects where you've used Terraform and Ansible. They’ll want to hear about your hands-on experience, so prepare some examples that showcase your skills.
✨Simplify the Complex
You’ll likely need to explain complex issues simply during the interview. Practice breaking down technical jargon into layman's terms. This will show your ability to communicate effectively, which is crucial for a Cloud Support Engineer.
✨Familiarise with Ticketing Systems
Since they use ticketing systems like Jira, it’s a good idea to familiarise yourself with how these work. Be prepared to discuss your experience with support workflows and how you’ve resolved tickets in the past.
✨Show Your Security Awareness
Security standards like ISO27001 and PCI-DSS are important in this role. Brush up on cloud security best practices and be ready to discuss how you ensure compliance in your previous roles. This will demonstrate your commitment to maintaining secure environments.