Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support across diverse client environments and technologies.
- Company: Fast-paced Managed Service Provider in Glasgow with a supportive team culture.
- Benefits: Competitive salary, performance bonuses, flexible working, and paid training.
- Other info: Opportunities for career progression and involvement in exciting technical projects.
- Why this job: Gain hands-on experience with cutting-edge tech and grow into a well-rounded engineer.
- Qualifications: Minimum 2 years in an MSP, strong Microsoft 365 support skills, and proactive attitude.
The predicted salary is between 26000 - 26000 £ per year.
We are seeking an experienced 1st Line IT Support Engineer with prior experience in a Managed Service Provider (MSP) environment to join a fast-paced and growing IT support team. This is a varied role covering multiple clients and technologies, offering exposure well beyond traditional helpdesk support. You’ll be working across cloud, on-premise, networking, telecoms, and security technologies, supporting a diverse range of business environments.
This position is ideal for someone who enjoys working in a busy MSP setting, thrives on variety, and wants to develop into a more well-rounded technical engineer.
Key Responsibilities- Provide first-line technical support across multiple client environments
- Log, manage, and resolve support tickets efficiently within SLA targets
- Support Microsoft 365 environments including user administration, security settings, and troubleshooting
- Assist with both cloud-based and on-premise infrastructure support
- Diagnose and resolve issues relating to desktops, servers, networks, and connectivity
- Support a wide range of IT and communication technologies
- Attend client sites for hands-on support, installations, and technical projects
- Assist with system migrations, onboarding, and implementation projects
- Minimum 2 years’ experience in a Managed Service Provider (essential)
- Strong experience supporting Microsoft 365 environments
- Ability to manage multiple clients and prioritise workload effectively
- Experience troubleshooting Windows operating systems, devices, and basic networking
- Familiarity with both cloud and on-prem infrastructure
- Full UK driving licence and willingness to travel to client sites
- Strong communication and customer service skills
- Proactive attitude with a willingness to learn and develop
- Competitive starting salary with regular reviews
- Performance-related bonus scheme
- Additional incentive rewards and recognition opportunities
- Mobile device allowance
- Flexible working arrangements
- Paid training, certifications, and professional development support
- Exposure to a broad range of technologies and client environments
- Supportive team culture with opportunities to take ownership of work
This is not just a traditional helpdesk position. The role offers the opportunity to work across a wide range of technologies and get involved in technical projects such as cloud migrations, system upgrades, and security deployments. You’ll gain valuable experience across support and project delivery, with clear opportunities to progress into more senior technical or specialist roles over time.
First Line Support in Edinburgh employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or troubleshooting, consider creating a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re always on the lookout for passionate individuals who thrive in a busy MSP environment. Tailor your application to highlight your experience with cloud and on-premise support to stand out.
✨Tip Number 4
Prepare for the interview by brushing up on common technical questions related to IT support. Practice explaining your troubleshooting process clearly and confidently. Remember, it’s not just about what you know, but how you communicate it!
We think you need these skills to ace First Line Support in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Managed Service Provider environment. We want to see how your skills align with the role, so don’t be shy about showcasing your Microsoft 365 support experience and any relevant technical projects you've been involved in.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your proactive attitude and customer service skills make you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: In your application, be sure to mention specific technologies you’ve worked with, especially around cloud and on-premise infrastructure. We’re looking for someone who can hit the ground running, so let us know how you’ve tackled troubleshooting and support in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and other technologies mentioned in the job description. Be ready to discuss your experience with troubleshooting, managing support tickets, and any hands-on projects you've been involved in. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your proactive attitude and communication skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support issues, such as connectivity problems or user administration in Microsoft 365. This will help you articulate your thought process and problem-solving abilities clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the types of projects you'll be working on, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.