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For Companies At a Glance
- Tasks: Join our team to provide top-notch 1st line technical support and solve customer challenges.
- Company: Digital Waffle is a dynamic company focused on delivering exceptional tech support.
- Benefits: Enjoy hybrid working, healthcare insurance, paid training, and fun social events.
- Why this job: This role offers growth opportunities and a chance to work with a skilled support team.
- Qualifications: One year of support experience and proficiency in MS cloud technologies are preferred.
- Other info: Hands-on experience with endpoint management tools is a big plus!
The predicted salary is between 20000 - 28000 £ per year.
Position: Technical Support Technician (1st Line)
Location: Ashburton
Salary: £25,000 – £35,000
The Role
We\’re on the lookout for an enthusiastic and motivated Technical Support Technician to join a dynamic and skilled support team. If you thrive on solving technical challenges and delivering exceptional customer service, this could be the role for you!
Benefits
- Employee Assistance Program
- Hybrid working
- Access to a personal trainer
- Healthcare insurance
- Paid training
- Social events and incentives
Key Responsibilities
- Provide exceptional 1st line support to our customers across a range of vendor solutions.
- Confidently manage support calls, escalating when necessary.
- Collaborate with a team that’s dedicated to delivering world-class technical assistance.
- Grow your skills with access to paid training and individual personal development plans.
Requirements
- A minimum of one year of support experience is preferred
- Proficiency in MS cloud technologies and troubleshooting
- Familiarity with Active Directory is highly desirable
Desirable
- Hands-on experience with endpoint management tools like SCC, ManageEngine Endpoint Central, or QUEST tools is a significant advantage
Apply online or email conor@digitalwaffle.co
Digital Waffle | Technical Support Technician employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Waffle | Technical Support Technician
✨Tip Number 1
Familiarize yourself with the specific vendor solutions that Digital Waffle supports. This knowledge will not only help you in the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with MS cloud technologies. Being able to confidently discuss your experience and problem-solving strategies will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with Active Directory and endpoint management tools like SCC or ManageEngine Endpoint Central. Even if your experience is limited, showing a willingness to learn can make a strong impression.
✨Tip Number 4
Prepare to discuss how you handle customer service scenarios. Providing examples of how you've successfully managed support calls or resolved customer issues will showcase your ability to thrive in this role.
We think you need these skills to ace Digital Waffle | Technical Support Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Technician position. Highlight the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your relevant experience in technical support, particularly any familiarity with MS cloud technologies and Active Directory. Use specific examples that demonstrate your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit for the team and how your skills can contribute to delivering exceptional customer service.
Double-Check Your Application: Before submitting your application, review all documents for accuracy and completeness. Ensure that your contact information is correct and that you've followed any specific instructions provided in the job listing.
How to prepare for a job interview at Digital Waffle
✨Show Your Enthusiasm
Make sure to express your passion for technology and customer service during the interview. Share specific examples of how you've enjoyed solving technical challenges in the past.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with MS cloud technologies and troubleshooting. Familiarize yourself with common issues and solutions related to these technologies to showcase your expertise.
✨Highlight Team Collaboration
Since the role involves working within a team, share experiences where you successfully collaborated with others to resolve technical issues. This will show that you can work well in a dynamic environment.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, training opportunities, and the support team. This demonstrates your interest in the role and helps you assess if it's the right fit for you.
