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- Tasks: Provide 2nd line IT support and troubleshoot issues in a modern Microsoft environment.
- Company: Join a dynamic enterprise IT support team in London.
- Benefits: Competitive day rate, flexible remote work, and potential contract extension.
- Other info: Fast-paced environment with opportunities for continuous improvement and growth.
- Why this job: Make a real impact by resolving technical issues and supporting users daily.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Microsoft tools.
Role: EUC Engineer (Contract)
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced EUC Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
Remote Engineer:in (m/w/d) in City of London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Engineer:in (m/w/d) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a role as an EUC Engineer. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Windows 10/11 and Microsoft 365. We recommend doing some mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific incidents where you resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Remote Engineer:in (m/w/d) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of EUC Engineer. Highlight your experience with Windows 10/11, Microsoft 365, and any relevant technical skills that match the job description. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully resolved technical issues or improved processes. We’re all about finding solutions, so let us know how you’ve done that in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience and problem-solving skills.
✨Familiarise Yourself with the Company
Research the company’s IT support structure and their approach to end-user computing. Understanding their environment will help you tailor your answers and demonstrate that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or escalated incidents. Practise articulating your thought process clearly, as this will showcase your analytical skills and ability to work under pressure.
✨Showcase Your Communication Skills
As an EUC Engineer, you'll need to communicate effectively with both technical and non-technical users. Prepare examples of how you've successfully explained complex issues in simple terms, which will highlight your interpersonal skills.