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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join a large enterprise in London with a fast-paced IT support team.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Opportunity for continuous service improvement and career growth.
- Why this job: Make a real impact by resolving tech issues and supporting users daily.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Microsoft products.
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced IT Support Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
IT Support Engineer (Contract) in City of London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Contract) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring up specific examples of how you've tackled issues with Windows 10/11 or Microsoft 365 applications.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Stay updated on tech trends! Brush up on the latest developments in Microsoft Azure and Intune. Being knowledgeable about current tools and practices can give you an edge in interviews.
We think you need these skills to ace IT Support Engineer (Contract) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 10/11, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the key responsibilities in the job description. Let us know why you’re excited about this opportunity!
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills. Mention your hands-on experience with Active Directory, Azure, and Intune. We love seeing candidates who can hit the ground running and help us maintain smooth IT operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications like Outlook and Teams. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience.
✨Familiarise Yourself with Active Directory
Since managing user accounts is a key part of the role, it’s essential to understand how Active Directory and Azure Active Directory work. Prepare to explain how you've used these tools in previous roles, especially in user administration and access provisioning.
✨Demonstrate Your Problem-Solving Skills
Be prepared to walk through a couple of technical issues you've resolved, particularly those involving hardware or software. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to meet SLA timeframes.
✨Show Enthusiasm for Continuous Improvement
Employers love candidates who are proactive about service improvement. Think of examples where you've contributed to enhancing IT processes or user experiences, and be ready to share these during your interview.