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- Tasks: Provide 2nd line IT support and troubleshoot issues in a modern Microsoft environment.
- Company: Join a dynamic enterprise IT support team in London.
- Benefits: Competitive day rate, hands-on experience, and potential for contract extension.
- Other info: Fast-paced environment with opportunities for continuous improvement and learning.
- Why this job: Make a real impact by resolving technical issues and supporting users daily.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies.
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced EUC Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
EUC Engineer (Contract) in City of London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer (Contract) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that EUC Engineer gig.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently troubleshoot Windows 10/11 and Microsoft 365 issues. We want you to shine when they ask about your experience with Active Directory and Intune!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We’re all about making a lasting impression!
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We’ve got a streamlined process that makes it easy for us to see your application and get you in front of the right people. Let’s get you that contract!
We think you need these skills to ace EUC Engineer (Contract) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EUC Engineer role. Highlight your experience with Windows 10/11, Microsoft 365, and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description. Let us know what excites you about this opportunity!
Show Off Your Technical Skills: In your application, don't forget to showcase your technical skills, especially with tools like Active Directory, Azure, and Intune. We love seeing candidates who can demonstrate their hands-on experience and problem-solving abilities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications like Outlook, Teams, and OneDrive. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience and technical prowess.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved escalated incidents in a timely manner. Think about situations where you had to manage user and group administration via Active Directory or troubleshoot device issues with Microsoft Intune. This will demonstrate your ability to handle pressure and meet SLAs.
✨Familiarise Yourself with the Company
Research the company’s IT environment and any recent projects or initiatives they’ve undertaken. Understanding their specific needs and challenges will help you tailor your responses and show that you're genuinely interested in contributing to their team.
✨Practice Clear Communication
Since you'll be supporting end users, it's crucial to communicate technical information clearly and effectively. Practice explaining complex concepts in simple terms, as this will be key during your interview and in your potential role.