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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join a large enterprise in London with a fast-paced IT support function.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Opportunity for continuous service improvement and career growth.
- Why this job: Make a real impact by resolving technical issues and supporting end users.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies.
Role: 2nd Line Support Engineer (Contract)
Location: London, UK
Day Rate: £125 – £200 per day (Inside IR35)
Contract Length: 3 months initially (could be extended)
Overview
We’re looking for an experienced 2nd Line Support Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and end-user issues
- Troubleshoot and resolve Windows 10/11 operating system issues
- Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
- Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
- Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
- Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
- Handle escalated incidents and ensure resolution within agreed SLA timeframes
- Support onboarding and offboarding of users, including account setup and access provisioning
- Diagnose and resolve issues with laptops, desktops, and peripherals
- Work closely with 1st line support to resolve escalated incidents
- Maintain accurate ticket documentation and technical records
- Contribute to continuous service improvement initiatives
Required Experience
- Proven experience in a 2nd line IT support role
- Strong knowledge of Windows 10/11
- Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
- Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
- Good understanding of Microsoft Azure fundamentals
- Experience troubleshooting hardware, software, and endpoint issues
- Experience working in an SLA-driven, ticket-based environment
- Basic understanding of networking (DNS, DHCP, connectivity issues)
2nd Line Support Engineer - Contract (Contract) in City of London employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Contract (Contract) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd line support. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Get your hands dirty with practical skills! Brush up on troubleshooting Windows 10/11 and Microsoft 365 apps. The more confident you are in these areas, the better you'll shine during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've resolved escalated incidents or improved service quality. We want to hear your success stories that showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer - Contract (Contract) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Support Engineer. Use keywords from the job description, like Windows 10/11 and Microsoft 365, to show we’re on the same page.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled technical issues in the past and how you can contribute to our team at StudySmarter.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical know-how! Mention your experience with Active Directory, Azure, and Intune, as these are key for the role we’re looking to fill.
Apply Through Our Website: We want to hear from you! Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application.
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications like Outlook and Teams. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved escalated incidents in a timely manner. Think about situations where you had to manage user accounts in Active Directory or troubleshoot hardware issues, and be ready to explain your thought process.
✨Familiarise Yourself with the Company’s Environment
Research the company’s IT infrastructure and any specific tools they use. If they mention using Microsoft Intune or Azure services, make sure you can talk about your experience with these technologies and how you can contribute to their operations.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life support situations. Practice responding to scenarios where you need to diagnose an issue or manage a ticket under pressure. This will demonstrate your ability to think on your feet and maintain service quality.