At a Glance
- Tasks: Provide remote IT support and troubleshoot software and hardware issues.
- Company: Rapidly growing IT provider focused on employee development.
- Benefits: Competitive salary, profit-related bonuses, and wellbeing support.
- Other info: Enjoy hybrid working and structured career progression opportunities.
- Why this job: Join a collaborative team and enhance your technical skills while making a difference.
- Qualifications: Experience in IT support and solid knowledge of Microsoft 365.
The predicted salary is between 28000 - 30000 € per year.
I'm working with a well-established, employee-focused IT provider that's growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team.
You'll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged.
Hybrid working model
- ~£28,000 - £30,000 salary (depending on experience)
- ~ Structured career progression and training support
- ~ Profit-related bonus scheme
- ~ Life cover, 24/7 GP access, and wellbeing support
- ~ Company pension and free parking
Responsibilities:
- Providing remote and telephone IT support to a diverse client base
- Troubleshooting software and hardware issues efficiently
- Managing and maintaining Microsoft 365 environments
- Delivering high-quality customer service with clear, professional communication
Requirements:
- Previous experience in a Helpdesk or IT Support role (remote/telephone)
- Solid understanding of Microsoft Desktop and Server Operating Systems
- Experience with Microsoft 365 administration and troubleshooting
- Confident with PC setup, configuration, and fault diagnosis
- IT certifications such as CompTIA, MCP, or equivalent (or working towards them)
Technical Analyst/ 1st Line Support Analyst - Remote in Cardiff employer: Digital Waffle
Join a dynamic and employee-centric IT provider in Cardiff, where your growth is our priority. With a hybrid working model, competitive salary, and a range of benefits including structured career progression, profit-related bonuses, and comprehensive wellbeing support, we foster a collaborative culture that values knowledge sharing and professional development. Experience the satisfaction of delivering high-quality IT support to a diverse client base while enjoying the perks of free parking and 24/7 GP access.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst/ 1st Line Support Analyst - Remote in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Microsoft 365 and troubleshooting. Share specific examples of how you've solved problems in the past.
✨Tip Number 3
Prepare for the interview! Research the company and their values, especially their focus on professional development. Be ready to explain how you can contribute to their collaborative environment and help their clients.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Technical Analyst/ 1st Line Support Analyst - Remote in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Analyst role. Highlight your experience in IT support, especially within a Managed Service Provider environment, and showcase any relevant certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our collaborative environment. Be sure to mention your experience with Microsoft 365 and any troubleshooting skills you've honed.
Showcase Your Customer Service Skills:Since delivering high-quality customer service is key for us, make sure to include examples of how you've provided excellent support in previous roles. We love seeing candidates who understand the importance of clear and professional communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Digital Waffle
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and other relevant technologies. Be ready to discuss your experience with troubleshooting software and hardware issues, as well as any specific scenarios you've encountered in previous roles.
✨Show Off Your Customer Service Skills
Since this role involves providing high-quality customer service, think of examples where you've successfully resolved client issues. Highlight your communication skills and how you ensure clients feel supported and understood during their IT troubles.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you might face in the role. Prepare answers that demonstrate your problem-solving abilities and how you approach fault diagnosis and PC setup. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how the company supports professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
