At a Glance
- Tasks: Provide Level 2 technical support for networking and cloud services.
- Company: A growing organisation with a focus on innovative IT solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge technologies and enhance your IT expertise.
- Why this job: Join a proactive team and tackle complex IT challenges every day.
- Qualifications: Strong troubleshooting skills and experience in networking and virtualisation.
The predicted salary is between 30000 - 37000 £ per year.
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Key Responsibilities
- Provide Level 2 technical support across networking, infrastructure, and cloud services.
- Troubleshoot complex networking issues, including VLANs, routing, and switching.
- Configure and maintain VLANs, ACLs, and firewall policies.
- Diagnose Spanning Tree issues and network performance problems.
- Support and maintain firewall, switching, and wireless infrastructure.
- Perform firmware and software upgrades on networking equipment.
- Manage and maintain virtualisation environments (VM lifecycle management).
- Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
- Assist with Azure infrastructure and understanding of cloud resource fundamentals.
- Support SAN storage environments and understand storage architecture basics.
- Perform remote troubleshooting of technical incidents and service requests.
- Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
- Maintain and update technical documentation and knowledge base articles.
- Assist with backup technologies and data protection processes.
Required Skills & Experience
- Strong troubleshooting and analytical problem-solving skills.
- Experience supporting:
- VLAN configuration and management.
- Static routing on switches and firewalls.
- ACL creation and modification.
- Inbound and outbound firewall policies.
- Spanning Tree troubleshooting.
- Firewall Experience.
- Experience supporting at least one of the following vendors:
- Check Point.
- Cisco Meraki.
- Juniper.
- Switching Experience.
- Experience supporting:
- HPE / Aruba.
- Cisco Meraki.
- Wireless Networking Experience.
- Experience supporting wireless environments including:
- HPE Aruba.
- Cisco Meraki.
- Cisco.
- Virtualisation Experience.
- Experience supporting virtual environments including:
- Hyper-V.
- VM lifecycle management (create/delete/snapshots/maintenance).
- Virtual switch management.
- VMware.
Technical Support Engineer (2nd Line) in Birmingham employer: Digital Waffle
Join a dynamic and growing organisation in Birmingham that values innovation and employee development. As a Technical Support Engineer, you'll be part of a collaborative work culture that encourages continuous learning and offers opportunities for career advancement in the ever-evolving IT landscape. Enjoy competitive salaries, a supportive team environment, and the chance to work with cutting-edge technologies while making a meaningful impact on enterprise infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (2nd Line) in Birmingham
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on with your skills! Set up a home lab to practice troubleshooting VLANs, routing, and switching. The more you can demonstrate your technical prowess, the better your chances of impressing potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to networking and infrastructure. Be ready to discuss your experience with firewalls, virtualisation, and cloud services, as these are key areas for the role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got plenty of opportunities that match your skills, and applying directly can give you a leg up in the process. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Technical Support Engineer (2nd Line) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with networking and infrastructure. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled complex issues in the past – we love a good story!
Show Off Your Technical Skills:When filling out your application, be sure to mention your experience with VLANs, firewalls, and virtualisation. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Digital Waffle
✨Know Your Networking Basics
Make sure you brush up on your networking fundamentals, especially VLANs, routing, and switching. Be ready to discuss how you've configured and maintained these in past roles, as well as any troubleshooting experiences you've had with Spanning Tree issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach troubleshooting in a busy enterprise environment.
✨Familiarise Yourself with ITSM Tools
Since you'll be working within an ITSM ticketing system, it’s crucial to understand how to manage incidents and prioritise tasks. If you have experience with specific tools, mention them, and be ready to explain how you’ve used them to improve service delivery.
✨Demonstrate Your Cloud Knowledge
With cloud services being a key part of the role, make sure you can discuss your experience with Microsoft 365 and Azure. Be prepared to talk about how you've supported these services and any challenges you've faced, along with how you overcame them.
