- Working across live system support and delivery of planned system changes and improvements
- Investigate and resolve complex issues within live production environments
- Support workflow based case processing and rule-driven system behaviour
- Identify recurring issues and implement preventative system improvements
- Use SQL to understand system behaviour and implement controlled fixes
- Produce clear, maintainable documentation that supports the wider development lifecycle and operational processes
- Prepare accurate high-level and detailed estimates to support planning and delivery activities.
- Manage and progress multiple development tasks concurrently while maintaining quality and momentum.
- Build strong knowledge of the systems and applications you support, enabling effective troubleshooting and enhancement across internal and external platforms.
Experience and Skills:
- Experience working with workflow driven business systems and understanding of workflow driven case progression and rules based behaviour
- Experience supporting systems that manage cases, documents, and related operational data
- Strong understanding of Microsoft SQL Server
- Advanced T-SQL skills
- Ability to write clean, efficient, readable and well documented code
- Proven experience creating and implementing effective testing approaches
- Experience of using code repositories
- Skilled in optimising complex SQL statements for performance
- Sense of ownership and pride in your performance and its impact on company’s success
- Previous experience of helping to deliver work items accurately and on time
- Critical thinker and strong problem-solving skills
- A proven team player, who is able to support others and who can adapt to changing and conflicting priorities
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Systems Support Developer (SQL) in Birmingham employer: Digital Waffle
As a leading ecommerce retailer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development, we offer ample opportunities for growth and mentorship, particularly for those in project management roles. Located in Hereford, our hybrid working model allows for flexibility while ensuring collaboration with talented teams dedicated to delivering innovative technology solutions.
